Julianna Hand
Oshawa,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Receptionist
Hand & Stone Massage and Facial Spa
Whitby, Ontario
11.2022 - Current
- Greeted clients with professionalism and friendliness.
- Checked clients in and out from their appointments.
- Answered phone calls regarding client inquiries and booking appointments.
- Phoned clients the day before their service time to confirm or reschedule their appointments.
- Washed and folded fresh linens in between services.
- Performed cleaning procedures to maintain the hygiene of the spa.
- Handled client conflict to resolution with attentiveness and care.
- Promoted and sold storefront products and monthly membership programs to returning clients.
- Prepared insurance receipts for clients during check-out.
Server
The Jube Pub & Patio
Oshawa, Ontario
06.2022 - 10.2022
- Catered and served to guests during live band performances on the patio during the summertime.
- Maintained fast-paced and efficient service during busy holidays, such as Canada Day.
- Communicated all customer allergies or requests with the kitchen staff.
- Promoted desserts, appetizers, and specialty drinks.
- Stayed informed about daily specials, new menu items, promotions.
Bartender/Server
Canlan Ice Sports & Wild Wing Restaurants
Oshawa, Ontario
09.2021 - 03.2022
- Prepared beverage cart service for all the sports teams, and recorded all sales.
- Prepared all alcoholic beverages and cold draught beers for customers.
- Placed all food and beverage orders through the POS system.
- Performed opening and closing duties including restocking supplies.
- Checked on all customers frequently to ensure that they have everything they need.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Hostess
Hardy Johns Bar & Restaurant
Ajax, Ontario
06.2021 - 09.2021
- Greeted guests with a warm and friendly attitude, ready to seat them with menus and cutlery in hand.
- listed all the daily specials and my personal recommendations from the menu.
- Cleared tables for servers during lunch and dinner rushes.
- Packaged and organized takeout orders for customers.
- Followed cleaning procedures such as sweeping, bathroom checks, and folding cutlery.
Education
High School Diploma -
O'Neill Collegiate And Vocational Institute
Oshawa, ON06-2021
Skills
- Smart Serve Certified
- Food handling
- Positive and professional
- Client communication
- Attention to detail
- Conflict resolution
- Time management
References
- Kelly Lee (289) 200 -8092
- Stephanie Russcuti (905) 903 -2801
- Reeve Suggit (705) 879 -8299
Timeline
Receptionist
Hand & Stone Massage and Facial Spa
11.2022 - Current
Server
The Jube Pub & Patio
06.2022 - 10.2022
Bartender/Server
Canlan Ice Sports & Wild Wing Restaurants
09.2021 - 03.2022
Hostess
Hardy Johns Bar & Restaurant
06.2021 - 09.2021
High School Diploma -
O'Neill Collegiate And Vocational Institute
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