Karina Khan
Mississauga,ON
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Infinity Dental Office
Toronto, ON
04.2024 - Current
- Managed front desk operations, ensuring efficient visitor check-ins and seamless communication.
- Coordinated appointment scheduling, optimizing staff availability and service delivery.
- Assisted in inventory management of office supplies, streamlining procurement processes and reducing costs.
- Trained new reception staff on procedures and customer service protocols, fostering a collaborative environment.
- Handled customer inquiries with professionalism, reinforcing positive company image and client relationships.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept track of and sent dental claims to primary and secondary insurance companies
Server
JJQ’s Billiards and Lounge
Mississauga, ON
03.2022 - 10.2023
- Engaged with customers to address inquiries and resolve issues effectively.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender
&Company
Mississauga, ON
06.2022 - 09.2022
- Crafted and served beverages with precision, ensuring high-quality standards.
- Maintained cleanliness and organization of bar area, promoting efficient workflow.
- Managed inventory levels, ordering supplies to prevent shortages during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Jesters Gastropub
Mississauga, ON
09.2020 - 02.2022
- Delivered prompt and courteous service to guests, fostering a positive dining experience.
- Assisted in menu knowledge and food preparation, enhancing customer satisfaction.
- Maintained cleanliness and organization of dining area, adhering to safety standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Lorne Park Secondary School
Mississauga, ONSkills
CPR certified
Smart Serve certified
Upselling products
Strong Communication
Problem solving
Timeline
Receptionist
Infinity Dental Office
04.2024 - Current
Bartender
&Company
06.2022 - 09.2022
Server
JJQ’s Billiards and Lounge
03.2022 - 10.2023
Server
Jesters Gastropub
09.2020 - 02.2022
High School Diploma -
Lorne Park Secondary School