Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juliana Khimji

Summary

Professional hospitality worker with strong background in delivering exceptional dining experiences. With 10+ years of experience, I've proven my ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and a positive attitude.

Overview

14
14
years of professional experience

Work History

Manager/Bartender/Server

AllStar Wings & Ribs
05.2012 - Current
  • Key Holder (Opening/Closing).
  • Server/ Bartender while managing.
  • Scheduling.
  • Conducting interviews.
  • Collecting weekly bar/food inventory.
  • Printing reads and clocking out employees.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Trained new staff for dining, sharing expertise in dining techniques and customer service best practices.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Teller

TD Bank
09.2018 - 05.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Waitress/Bartender

The 3 Brewers
08.2015 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Retail

YaYa & Co.
10.2011 - 07.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Bachelor of Science - Kinesiology

York University
Toronto, ON
09-2017

Skills

  • SMART Serve certified (230618132705)
  • Well organized and work extremely well under pressure
  • Team leadership
  • Excellent communication
  • Multitasking Abilities
  • Problem-solving
  • Work prioritization

Languages

English

Timeline

Teller

TD Bank
09.2018 - 05.2022

Waitress/Bartender

The 3 Brewers
08.2015 - 12.2016

Manager/Bartender/Server

AllStar Wings & Ribs
05.2012 - Current

Retail

YaYa & Co.
10.2011 - 07.2012

Bachelor of Science - Kinesiology

York University

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Juliana Khimji