Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hayley DE BRUYN

Summary

  • Over 30 years experience in the hospitality industry providing superior customer service and problem solving skills
  • Self-motivated, mature, focused
  • Goal oriented and well organized
  • Hardworking and dedicated team player with excellent communication skills
  • Enjoy a challenge and work well under pressure
  • Friendly individual with positive attitude

Overview

34
34
years of professional experience

Work History

Head Bartender/Server

Queens Head Pub
06.2015 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Bar Manager/ Bartender/ Server

Frog And Firkin
02.1998 - 04.2015
  • Oversee day to day operations; opening and closing the restaurant, staffing and scheduling
  • Control bar inventory to reduce costs
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server/ Busser/ Dishwasher

Duckworth's Fish And Chips
01.1990 - 03.1998
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

RMT -

Kikkawa College of Massage And Hydrotherapy

High School Diploma -

Birchmount Park Collegiate Institute
Scarborough, ON
09.1992

Skills

  • Successful in mastering skills through hands on experience
  • Multitasking Abilities
  • Hardworking and dedicated team player with excellent communication skills
  • Quality Assurance
  • Supervision and Leadership
  • Proficient in Microsoft Word, Excel, Outlook, Power Point
  • POS software/ Silverware POS
  • CPR and First Aid Certified Level C, Smart Serve Certified, WHMIS Certified

Languages

English
Full Professional

Timeline

Head Bartender/Server

Queens Head Pub
06.2015 - 10.2023

Bar Manager/ Bartender/ Server

Frog And Firkin
02.1998 - 04.2015

Server/ Busser/ Dishwasher

Duckworth's Fish And Chips
01.1990 - 03.1998

RMT -

Kikkawa College of Massage And Hydrotherapy

High School Diploma -

Birchmount Park Collegiate Institute

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Hayley DE BRUYN