Hayley DE BRUYN
Summary
- Over 30 years experience in the hospitality industry providing superior customer service and problem solving skills
- Self-motivated, mature, focused
- Goal oriented and well organized
- Hardworking and dedicated team player with excellent communication skills
- Enjoy a challenge and work well under pressure
- Friendly individual with positive attitude
Overview
34
34
years of professional experience
Work History
Head Bartender/Server
Queens Head Pub
06.2015 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Bar Manager/ Bartender/ Server
Frog And Firkin
02.1998 - 04.2015
- Oversee day to day operations; opening and closing the restaurant, staffing and scheduling
- Control bar inventory to reduce costs
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/ Busser/ Dishwasher
Duckworth's Fish And Chips
01.1990 - 03.1998
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
RMT -
Kikkawa College of Massage And Hydrotherapy
High School Diploma -
Birchmount Park Collegiate Institute
Scarborough, ON09.1992
Skills
- Successful in mastering skills through hands on experience
- Multitasking Abilities
- Hardworking and dedicated team player with excellent communication skills
- Quality Assurance
- Supervision and Leadership
- Proficient in Microsoft Word, Excel, Outlook, Power Point
- POS software/ Silverware POS
- CPR and First Aid Certified Level C, Smart Serve Certified, WHMIS Certified
Languages
English
Full Professional
Timeline
Head Bartender/Server
Queens Head Pub
06.2015 - 10.2023
Bar Manager/ Bartender/ Server
Frog And Firkin
02.1998 - 04.2015
Server/ Busser/ Dishwasher
Duckworth's Fish And Chips
01.1990 - 03.1998
RMT -
Kikkawa College of Massage And Hydrotherapy
High School Diploma -
Birchmount Park Collegiate Institute