Julian Diamond King
Edmonton,AB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Host or Server position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Community Support Worker
Hiregood
Edmonton, AB
01.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
Barista
Starbucks
Edmonton, AB
05.2019 - 01.2023
- Delivered legendary customer experiences, cultivated a warm, welcoming environment and built positive rapport with new and regular customers alike.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts..
- Performed opening and closing duties diligently, ensuring the store was ready for optimal operations each day.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Lead Barista
Lazio Italian Cafe
02.2018 - 10.2019
- Created a positive dining experience by delivering exceptional customer service to all parties
- Greeted new and returning guests and developed relationships resulting in customer loyalty.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Sales Associate
Designer Shoe Warehouse
04.2017 - 03.2018
- Provided retail sales operations support, processing purchases and returns, replenishing and merchandising stock, updating signage, and maintaining a safe, organized work environment
- Demonstrated integrity and honesty, delivering 100% accuracy on the cash drawer for all shifts worked
- Sustained a five-star client satisfaction rating, engaging customers to understand and respond to needs.
Education
High School Diploma -
Jasper Place School
Edmonton, AB06.2019
Skills
- Adaptability
- Patience
- Empathy
- Tenacity
- Excellent Customer Service
- Conflict Resolution
- Individualized support
- Community Outreach
- Documentation and Record-keeping
- Critical Thinking
Languages
English
Native or Bilingual
Timeline
Community Support Worker
Hiregood
01.2024 - Current
Barista
Starbucks
05.2019 - 01.2023
Lead Barista
Lazio Italian Cafe
02.2018 - 10.2019
Sales Associate
Designer Shoe Warehouse
04.2017 - 03.2018
High School Diploma -
Jasper Place School