Summary
Overview
Work History
Education
Skills
Languages
Certification
Dancer/ dance teacher
Timeline
Generic

Shelagh O'Neill

Kelowna,BC

Summary

Seasoned community health worker bringing over 20 years of experience working with individuals across varying demographics to promote healthy living and productivity. Proven track record in enhancing client independence and time efficiency, notably with Interior Health Authority. Excelling in client care as well as student and staff training, showcasing strong problem-solving abilities and interpersonal skills. Achieved significant improvements in client well-being and ever-changing operational requirements.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Community Support Worker

Interior Health Authority (IHA)
06.2004 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.

Bartender/Lounge Operations Manager

Skyway Lounge
10.1999 - 08.2003
  • Served high customer volumes during special events, before and after flights and delayed travel times.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, sanitation techniques and customer service musts.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Bingo Paymaster/ Office Clerk

Kelowna Bingo Palace
01.1993 - 06.1998
  • Monitored inventory levels of necessary supplies such as paper sheets or electronic devices preventing shortages during peak hours.
  • Collaborated with management to implement new strategies for improving overall bingo operations.
  • Fostered an inclusive environment by communicating effectively with diverse clients from different backgrounds.
  • Maintained a high level of accuracy in financial transactions, reducing discrepancies and ensuring player satisfaction.
  • Provided exceptional customer service, addressing player inquiries and resolving issues promptly.
  • Managed high-volume periods effectively by prioritizing tasks and maintaining strict attention to detail.
  • Assisted in training new staff members on paymaster responsibilities, contributing to a cohesive team environment.
  • Adapted quickly to changes in game schedules or policies providing seamless service under various conditions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.
  • Ensured smooth transactions for players by proficiently handling cash, checks, and credit card payments.

Education

Registered Care Aide/ LTC Certificate - 96% Final Grade

Okanagan College
Kelowna, BC
08.2003

High School Diploma -

École Kelowna Secondary School
Kelowna, BC
06.1988

Skills

  • Client Advocacy
  • Data Entry and Reporting
  • Client Needs Assessments
  • Self-Advocacy Support
  • Health Promotion
  • Attention to Detail
  • Decision-Making
  • Time Management
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Relationship Building
  • Multitasking
  • Individualized support
  • Documentation Management
  • Multitasking Abilities
  • Organizational Skills
  • Staff/student education and training
  • Problem-solving abilities
  • Self Motivation
  • Adaptability and Flexibility
  • Effective Communication
  • Reliability
  • Interpersonal Skills
  • Goal Setting
  • Professionalism
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Professional Demeanor
  • Organized and detail-oriented
  • Schedule Management
  • Health Education
  • Cultural Competency
  • Assignment management
  • Reasoning ability
  • Excellent Communication

Languages

English

Certification

  • Certified Care Aide
  • Fine Art Serving and Bartending
  • Food Safe
  • Serving it Right

Dancer/ dance teacher

Before retiring from dance , I danced and taught Highland Dance, ballet, jazz, tap and modern beginning in 1975 in 3 different studios in Kelowna, BC. These years taught me how to overcome many life challenges, not only for myself but for the students I taught as well as my fellow dancers. I have also had the pleasure of teaching and watching my two grown daughters dance as well as my two granddaughters who are both in their 3rd years of dance. Nothing has given me more pleasure than to share this gift with them!

Timeline

Community Support Worker

Interior Health Authority (IHA)
06.2004 - Current

Bartender/Lounge Operations Manager

Skyway Lounge
10.1999 - 08.2003

Bingo Paymaster/ Office Clerk

Kelowna Bingo Palace
01.1993 - 06.1998

Registered Care Aide/ LTC Certificate - 96% Final Grade

Okanagan College

High School Diploma -

École Kelowna Secondary School

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Shelagh O'Neill