Julia Pope

• Collaborated with multidisciplinary teams to optimize patient outcomes in rehabilitation settings.
• Conducted thorough evaluations to identify biomechanical issues and develop appropriate interventions.
• Connect with insurance companies and WSIB to update treatment progress as well as give rationale for extension of treatment when needed
• Enhanced clients overall well-being through comprehensive assessments and tailored treatment plans.
• Educated patients on proper body mechanics, posture, and ergonomics to prevent injuries.

● Conducted standardized exercise tests to evaluate firefighters physical capabilities (sub-VO2 max, FPAT, swim tests).
● Monitor candidates blood pressure and heart rate before, during and after performing exercise.
● Conduct standardized hearing assessment.
● Suggest methods of training for improvement in areas which candidates couldn't perform well.

• Acted as a team leader in daily routines, oversee golf operations and provide meaningful feedback to upper management.
• Administered point of sales applications and trained new team members in customer service and operations details.
• Enhanced player performance by providing personalized golf lessons tailored to individual needs and goals.
• Increased membership retention through exceptional customer service and timely resolution of member concerns.
• Ability to remain calm in high stress situations including on site first aid or confrontations with customers or employees.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided customer feedback to management and identified areas of improvement for products and services.
• Post online ads via social media platforms.
• Use internal software to upload inventory for online sales.
• Respond to customer service emails (ie. refunds and product returns).