Experienced Subject Matter Expert in 401k retirement services and customer service, with a keen eye for detail in evaluating technology and operating procedures. Applying Human Resource Management coursework to establish HR principles. Collaborating with leadership, team members, and partners to enhance processes and provide effective solutions. Skilled in multitasking to manage client portfolios, onboard new employees, and facilitate training. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.