Julia Coward
Newbury,ON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Team Lead
Thamesville Family Dentistry
Thamesville, Ontario
02.2024 - Current
- Facilitated monthly team meetings to discuss more efficient procedures and eliminate duplicated efforts or antiquated processes.
- Monitored office inventory to maintain supply levels.
- Gathered medical information, dental health history and vitals from patients.
- Arranged documents for insurance claims.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Collected payments from patients and arranged payment schedules.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Patient Coordinator
BrightView Dental
Strathroy, Ontario
05.2023 - 03.2024
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Gathered medical information, dental health history and vitals from patients.
- Arranged documents for insurance claims.
- Collected payments from patients and arranged payment schedules.
- Scheduled cleanings and dental appointments for patients using Tracker Software.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Completed relevant insurance and other claim forms.
- Communicated with patients with compassion while keeping medical information private.
Intake Navigator
Saint Elizabeth Healthcare
Remote , ON
10.2022 - 11.2023
- Collect demographics, symptoms, and other information from patients to accurately input into the system to ensure proper healthcare is received.
- Maintain a professional and caring attitude when interacting with patients.
- Follow a defined workflow and scripting, prioritize symptoms, assisting patients, navigating patients into appropriate programs for clinical assessments and refer patients to community resources.
- Document interactions and input data accurately and appropriately.
- Understand and prioritize patient symptoms properly based on information that is provided.
- Answered multiple line phone system for busy tele-health facility and responded to questions and emergencies.
Human Resources Coordinator
Cheshire Independent Living
London, Ontario
03.2022 - 10.2022
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Selected and interviewed candidates for all available positions.
- Answered employee questions during entrance and exit interview processes.
- Provided administrative support for HR projects and initiatives.
- Managed recruitment process, from posting job listings to scheduling interviews with candidates.
- Maintained HR records, ensuring accuracy and confidentiality of employee data.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Developmental Service Worker
Private Home Care
Komoka, Ontario
08.2019 - 05.2022
- one-on-one support with a medically fragile client, providing nursing and personal care, administering medication, and assisting with mobility using specialized equipment.
- Trained new hires on specialized equipment, personal care of the client, medication handling and socialization with the client to allow trainees the experience and acquired skills to complete shifts alone.
- Performed a variety of administrative duties such as filing, sorting, and invoicing. Maintaining clinical charts, updating clients records and day to day medication lists.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Drove and accompanied client to appointments, shopping and special events for safety and companionship.
Store Team Member
Tim Hortons
Mount Brydges, Ontario
08.2015 - 08.2018
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Served orders to customers at windows, counters and tables.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Promoted food items, beverages and desserts to increase sales.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Received inventory of food and beverage products to stock in designated areas.
- Kept customer and food preparation areas clean and well-organized.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
Diploma - Business Human Resources
Fanshawe College
London, ON05-2023
Diploma - Developmental Service Worker
Lambton College
Sarnia, ON08-2019
Skills
- Document management
- Scheduling expertise
- Office management
- Human resources
- Customer service
- Excellent communication
- Data entry
- Excellent organization skills
- Calm under pressure
- Time management
- Good Telephone Etiquette
- Active listening
Certification
- CPI Training 08/2019
Timeline
Administrative Team Lead
Thamesville Family Dentistry
02.2024 - Current
Patient Coordinator
BrightView Dental
05.2023 - 03.2024
Intake Navigator
Saint Elizabeth Healthcare
10.2022 - 11.2023
Human Resources Coordinator
Cheshire Independent Living
03.2022 - 10.2022
Developmental Service Worker
Private Home Care
08.2019 - 05.2022
Store Team Member
Tim Hortons
08.2015 - 08.2018
Diploma - Business Human Resources
Fanshawe College
Diploma - Developmental Service Worker
Lambton College