Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Languages
Affiliations
Certification
Timeline
Generic

Julia Becerra Quiros

Vancouver,Canada

Summary

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Focused on increasing sales and retaining key business with proactive strategies and above-and-beyond support. Excels under pressure and in fast-paced environments with great multitasking abilities.

Recently relocated to Canada from Spain with a Working Holiday Visa.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Executive

Marella - Max Mara Group
Barcelona, Spain
02.2024 - 06.2024
  • Retail sales
  • Development and retention of the client portfolio
  • Management of B2C clients and databases (BBDD).

Groups & Events Coordinator

Melia Hotels International SA
Barcelona, Spain
06.2022 - 12.2023
  • Quoting, contract management, proforma invoices, production coordination, and billing process
  • Handling both B2C and B2B clients, coordinating with vendors, and space allocation
  • Supervising audiovisual aspects in events.

Sales Executive & Assistant Office Manager

Massimo Dutti SA
Barcelona, Spain
10.2021 - 06.2022
  • Collaborated on activities related to timekeeping, schedules, and productivity
  • Contributed to improving employee relations, managing individual and collective performance, and supporting the coordination of training programs for team professional development
  • Assisted in coordinating training programs to foster the professional growth of the team.

Front Office & Guest Relations

Hotel OMM SL
Barcelona, Spain
11.2017 - 01.2020
  • Provided customer service focused on quality and courtesy
  • Managed guest records during check-in and check-out
  • Conducted precise billing and payment procedures
  • Managed reservations using the Tesipro system to ensure room availability
  • Maintained effective internal communications with all hotel departments to ensure coordinated operations.

Customer Service & Events Coordinator

Gloria Duran Events SL
Barcelona, Spain
01.2012 - 10.2017
  • Warmly welcome and assist visitors, manage calls, check-ins, and reservations, and provide information on services and facilities
  • Personalized welcomes, effective complaint resolution, customized services, event coordination, and feedback collection for continuous improvement.

Education

Master's degree - Human Resources

Universidad Privada EAE Business School
01.2020

Master'degree - Hotel Marketing

Ostelea, Tourism Management School
Barcelona, Spain
01.2018

Bachelor's degree - Tourism & Hospitality

Universidad de Sevilla
01.2017

Skills

  • Team Management
  • Hospitality and Customer Service
  • Sales Organization
  • Supervision
  • Communication
  • Personnel Management
  • Customer Relations
  • Event Management

Volunteer Experience

Santander Bank, Mexico City, Mexico, 10/01/18, 10/01/18, Participated in the Formula 1 Grand Prix in Mexico City. Assisted Banco Santander in their commentary zone, managing their guests. Coordinated with the hostess team, promoters, and catering staff to ensure smooth operations. Ensured everything ran smoothly for the guests' enjoyment and satisfaction.

Languages

Spanish
Native/ Bilingual
English
Full Professional
French
Limited

Affiliations

I have lived in several countries and experienced diverse cultures. This has given me an open-minded view of the world and the ability to easily empathize with people.

Certification

I hold official university and master's certificates.

Timeline

Sales Executive

Marella - Max Mara Group
02.2024 - 06.2024

Groups & Events Coordinator

Melia Hotels International SA
06.2022 - 12.2023

Sales Executive & Assistant Office Manager

Massimo Dutti SA
10.2021 - 06.2022

Front Office & Guest Relations

Hotel OMM SL
11.2017 - 01.2020

Customer Service & Events Coordinator

Gloria Duran Events SL
01.2012 - 10.2017

Master's degree - Human Resources

Universidad Privada EAE Business School

Master'degree - Hotel Marketing

Ostelea, Tourism Management School

Bachelor's degree - Tourism & Hospitality

Universidad de Sevilla

I hold official university and master's certificates.

Julia Becerra Quiros