Juewon (Rachel) JUNG
Vancouver,BC
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Officer
Canada Nest Immigration Consulting
03.2023 - 04.2024
- Streamlined office processes by implementing efficient administrative systems and procedures
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies
- Expedited decision-making processes by preparing detailed reports that presented relevant data in easily digestible format
- Improved communication within organization through regular updates on policies, procedures, and key events
- Facilitated cross-functional collaboration by acting as liaison between departments for task coordination and information sharing
Personal Banking Associate
Bank of Montreal, BMO
02.2022 - 02.2023
- Facilitated presentation and recommendation of services, leading to asuccessful increase in sales from third party agencies
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs
- Represented bank at community events to establish strong ties and promote business
- Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services
Customer Service Representative
Bank of Montreal Vancouver Main Office
04.2021 - 02.2022
- Identifying customer needs and offering seamless financial guidance.
- Exceeded every week's sales goals by promoting bank products and services in customer interactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions, resulting in being frequently recognized by managers.
Concierge
Trump International Hotel & Tower, BC
04.2019 - 04.2020
- Handled all delegated tasks, including event set up and creating a monthly Newsletter
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty
- Rectified volatile situations quickly through active listening and effective communication
- Met with clients, delivering presentations and educating on product and service features and offerings
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly sales reporting
Education
Diploma - Hospitality Management
VCC
Broadway, Vancouver, BC04.2020
Skills
- Exceptional customer service
- Persuasive Negotiations
- Excellent communication skills
- Business Development and Planning
- Sales expertise
- Excels in team leadership
- Complex Problem-Solving
- Client Base Retention
- Market and Competitive Analysis
- Bilingual in English and Korean
Certification
- CIFC Mutual Fund Certificate License - 2022
Timeline
Administrative Officer
Canada Nest Immigration Consulting
03.2023 - 04.2024
Personal Banking Associate
Bank of Montreal, BMO
02.2022 - 02.2023
Customer Service Representative
Bank of Montreal Vancouver Main Office
04.2021 - 02.2022
Concierge
Trump International Hotel & Tower, BC
04.2019 - 04.2020
Diploma - Hospitality Management
VCC
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