Juewon (Rachel) JUNG
Vancouver,BC
Summary
With a proven track record at Bank of Montreal, I excel in transforming customer interactions into lasting relationships and increased sales through exceptional service and persuasive negotiations. Bilingual in English and Korean, I adeptly streamline processes and foster cross-functional collaboration, significantly enhancing organizational efficiency and stakeholder satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Officer
Canada Nest Immigration Consulting
Vancouver, BC
03.2023 - 04.2024
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Cultivated strong professional relationships with external stakeholders, such as clients, suppliers, partners, or regulatory bodies.
- Expedited decision-making processes by preparing detailed reports that presented relevant data in an easily digestible format.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
Personal Banking Associate
BMO (Vancouver Main Office)
Vancouver, British Columbia
02.2022 - 02.2023
- Facilitated the presentation and recommendation of services, leading to a successful increase in sales from third-party agencies.
- Understood and applied selling techniques to open, develop, and close sales, and created product interest by actively cross-selling products and services to pursue customers.
- Created a business plan and identified target customers by interacting on the phone and in person, handling basic inquiries, and providing quotes.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on individual needs.
- Represented the bank at community events to establish strong ties and promote business.
- Managed escalated phone calls by applying conflict resolution skills, and extensive knowledge of bank policies, products, and services.
Customer Service Representative
BMO (Vancouver Main Office)
Vancouver, British Columbia
04.2021 - 02.2022
- Identified customer needs and offered seamless financial guidance.
- Exceeded every week's sales goals by promoting bank products and services in customer interactions.
- Served a large number of customers during high-volume shifts and remained composed and professional in stressful situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions, resulting in being frequently recognized by managers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Concierge
Trump International Hotel & Tower
Vancouver, British Columbia
04.2019 - 04.2020
- Handled all delegated tasks, including event setup, and creating a monthly newsletter.
- Greeted clients and provided personalized support to meet unique needs, and promote brand loyalty.
- Rectified volatile situations quickly through active listening and effective communication.
- Met with clients, delivering presentations, and educating them on product and service features and offerings.
- Worked closely with guests, some of whom were VIPs or celebrities, with a high degree of respect for privacy.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly sales reporting.
Education
Diploma - Hospitality Management
VCC
Broadway, Vancouver, BC, Canada04.2020
Skills
- Bilingual in English and Korean
- Exceptional customer service
- Persuasive negotiations
- Excellent communication skills
- Business Development and Planning
- Sales expertise
- Excels in team leadership
- Meeting facilitation
Certification
- CIFC Mutual Fund Certificate License - 2022
Timeline
Administrative Officer
Canada Nest Immigration Consulting
03.2023 - 04.2024
Personal Banking Associate
BMO (Vancouver Main Office)
02.2022 - 02.2023
Customer Service Representative
BMO (Vancouver Main Office)
04.2021 - 02.2022
Concierge
Trump International Hotel & Tower
04.2019 - 04.2020
Diploma - Hospitality Management
VCC
Similar Profiles
Juewon (Rachel) JUNGJuewon (Rachel) JUNG
Administrative Officer at Canada Nest Immigration ConsultingAdministrative Officer at Canada Nest Immigration Consulting
Nida ZappacostaNida Zappacosta
Finance Officer at Northern Pathways Immigration Consulting & Edupathways CanadaFinance Officer at Northern Pathways Immigration Consulting & Edupathways Canada
Garette Lee Priscilla RiversGarette Lee Priscilla Rivers
TECHNICAL ANAYST at FEDERAL GOVERNMENT OF CANADA (IMMIGRATION, REFUGEE & CITIZENSHIP CANADA)TECHNICAL ANAYST at FEDERAL GOVERNMENT OF CANADA (IMMIGRATION, REFUGEE & CITIZENSHIP CANADA)