YASAMAN DEHPOUR
West Vancouver,BC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
Administrative Officer
Dumont & Co.
04.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Retail Supervisor
Anthropologie
01.2022 - 04.2023
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Coordinated merchandising displays, signage and sales enablement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Part-Time Key Holder
Anthropologie
08.2021 - 01.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Financial Advisor Intern
WFG, World Financial Group
01.2021 - 07.2021
- Counseled clients on financial matters and provide recommendations for investment opportunities, products, and services based on client needs and asset availability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with clients to help create effective financial plans.
Sales Associate
Zara
06.2019 - 08.2020
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Retail Services Supervisor
Punt Roma
07.2015 - 01.2017
- Processed product returns and assisted customers with other selections.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Sales Representative
Debenhams
01.2012 - 01.2014
- Built strong rapport with clients by understanding needs and clearly explaining products.
- Identified client needs, built relationships and overcame objections to drive sales.
Sales Representative
Orchestra-Premaman
06.2011 - 08.2012
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Education
Diploma - Business Administration
Capilano University
North Vancouver, BC12.2021
Certificate - Fashion Design And Production
Technical Complex
Tehran, Iran10.2018
Diploma of Science - Chemistry
Kharazmi University
Tehran, Iran06.2015
High School Diploma -
Rahnama High School
Tehran, Iran06.2011
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Exceptional Customer Service
- Cash Handling
- Adapt to diverse groups
Timeline
Administrative Officer
Dumont & Co.
04.2023 - Current
Retail Supervisor
Anthropologie
01.2022 - 04.2023
Part-Time Key Holder
Anthropologie
08.2021 - 01.2022
Financial Advisor Intern
WFG, World Financial Group
01.2021 - 07.2021
Sales Associate
Zara
06.2019 - 08.2020
Retail Services Supervisor
Punt Roma
07.2015 - 01.2017
Sales Representative
Debenhams
01.2012 - 01.2014
Sales Representative
Orchestra-Premaman
06.2011 - 08.2012
Diploma - Business Administration
Capilano University
Certificate - Fashion Design And Production
Technical Complex
Diploma of Science - Chemistry
Kharazmi University
High School Diploma -
Rahnama High School
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