JUEWEN ZHANG
HONG KONG,HKG
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cathay Pacific Airways
12.2023 - Current
- Deliver a seamless airport experience to our passengers from check-in to boarding.
- Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Flexibility to work shift schedules, including overnight, weekend, and public holidays.
Inventory Management
Sunwoda Electronic Group Shenzhen Branch
05.2022 - 12.2023
- Communicating with Apple's procurement team about iPhone/Audio battery shipments to Foxconn, and handling unexpected situations.
Overseas Sales
Shenzhen Store Display Co., Ltd.
03.2021 - 05.2022
- Develop overseas clients by writing English development emails, joined exhibitions, Linkedin, Alibaba, etc.
Logistics E-learning Specialist
WiseTech Global
12.2015 - 12.2017
- Responsible for producing company logistics system training courseware (recording screens, processing audio, editing videos and training materials).
Client Care Representative
Standard Chartered Bank (China)
02.2015 - 10.2015
- In Cantonese/English, answer inquiries about cards, monthly statements, spending rewards, complaints, etc. from clients who holding Standard Chartered Bank credit cards in Hong Kong.
Customer Service Representative
TradeCard (GT Nexus)
07.2011 - 07.2014
- Provide systematic consultation services to buyers such as Ralph Lauren, Adidas, Coach, Perry Ellies, etc. in Cantonese, Mandarin, and English.
Education
Bachelor Degree - Business Management
South China Normal University
Guangzhou, China12.2021
High School Diploma -
Shanwei Vocational & Technical College
Guangdong,China07.2010
Skills
- Language Proficiency: English, Mandarin and Cantonese
- Computer: Microsoft Office Suite, airline system "Admedus"
- Service excellence
- Customer-focused complaint resolution
- Client relations
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Certification
- 04/2012 (2 days concentrated training): How To Provide 5-Star Services Stafford & Chan's Company
- 09/2012 ~ 12/2012: Intermediate Business English English First Organization
Interests
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Music
Timeline
Customer Service Representative
Cathay Pacific Airways
12.2023 - Current
Inventory Management
Sunwoda Electronic Group Shenzhen Branch
05.2022 - 12.2023
Overseas Sales
Shenzhen Store Display Co., Ltd.
03.2021 - 05.2022
Logistics E-learning Specialist
WiseTech Global
12.2015 - 12.2017
Client Care Representative
Standard Chartered Bank (China)
02.2015 - 10.2015
Customer Service Representative
TradeCard (GT Nexus)
07.2011 - 07.2014
Bachelor Degree - Business Management
South China Normal University
High School Diploma -
Shanwei Vocational & Technical College