Baihui Xing
Toronto,ON
Summary
Driven Payroll Specialist offering a career spent preparing journal entries and assisting with data auditing. Highly proficient in payroll processing. Responsible employee known for solving problems and building interdepartmental relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bank of China
Beijing
11.2023 - 02.2024
- Delivered exceptional customer service by promptly addressing customer inquiries and resolving issues related to banking products and services.
- Assisted customers with account management, including opening new accounts, processing transactions, and providing information on bank policies and procedures.
- Utilized advanced knowledge of banking systems and software to efficiently handle customer transactions and maintain accurate records.
- Conducted customer needs assessments to recommend appropriate banking products and services, enhancing customer satisfaction and loyalty.
- Supported marketing initiatives by informing customers about new products and services, contributing to increased sales and customer retention.
- Collaborated with team members to improve service delivery processes and achieve customer service targets.
Pay and Benefits Specialist
Beijing Poly international Auction Co., Ltd.
Beijing
05.2021 - 08.2021
- Administered payroll for over 500 employees, ensuring timely and accurate processing in compliance with regulations.
- Managed employee benefits programs, including health insurance, retirement plans, and leave policies.
- Conducted calculations for tracking attendance, overpayments, severance pay, and benefits estimation.
- Communicated complex pay and benefits information clearly and effectively to employees and clients.
Education
Bachelor of Arts - Economics
York University
Toronto, ON08-2023
Diploma - Business Finance
Fanshawe College
London, ON04-2021
Skills
- Data Reconciliation
- Microsoft applications
- Exceptionally organized
- Interpersonal and written communication
- New employee processing
- Payroll policies and procedures
- Language: English, Mandarin, Cantonese
Timeline
Customer Service Representative
Bank of China
11.2023 - 02.2024
Pay and Benefits Specialist
Beijing Poly international Auction Co., Ltd.
05.2021 - 08.2021
Bachelor of Arts - Economics
York University
Diploma - Business Finance
Fanshawe College
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