Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Chicheng Cheang

Richmond,BC

Summary

Committed Cashier with 2.5 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities. Personable and dedicated Customer Service Representative with extensive experience in the cake industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Yunda Express
Burnaby, British Columbia
04.2021 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Sales Associate/Cashier

One Cake Boutique
Richmond, BC
08.2019 - 04.2021
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Removed trash, swept and mopped floors for professional appearance.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Processed orders through phone and coordinated product deliveries.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Cashier/Barista

YIFANG TAIWAN FRUIT TEA
Richmond, BC
12.2018 - 07.2019
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Operated cash register, collected payments and provided accurate change.

Education

Bachelor of Arts - Bachelor of Arts in Leadership

Trinity Western University
Richmond, BC
12.2020

Hospitality Management Diploma

Vancouver Premier College
Vancouver, BC
08.2019

Skills

  • Order and Refund Processing
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Customer assistance
  • POS system operation
  • Teamwork
  • Assessed customer product needs and interests in order to best recommend suitable items
  • Issue resolution
  • Fluent in English, Cantonese and Mandarin

Timeline

Customer Service Representative

Yunda Express
04.2021 - Current

Sales Associate/Cashier

One Cake Boutique
08.2019 - 04.2021

Cashier/Barista

YIFANG TAIWAN FRUIT TEA
12.2018 - 07.2019

Bachelor of Arts - Bachelor of Arts in Leadership

Trinity Western University

Hospitality Management Diploma

Vancouver Premier College

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Chicheng Cheang