JUAN MANUEL
Toronto,ON
Summary
Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and processes to achieve excellent results and customer satisfaction, Reporting all to the Board of Directors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
QUALITY ASSURANCE MANAGER
DELEK TULUM, TULUM
09.2021 - 02.2023
- QUINTANA ROO
- Coordinate all activities for the month
- Supervise the hotel set up in all the public areas
- Verify de quality of the spaces at the hotel
- Verify with security all the arrivals for the day and make a round inspection
- Daily meetings with front desk and brief them
- Talk with the guest at breakfast to monitoring the satisfaction
- Follow up to different guest request’s
- Verify with front desk any complains during the night and give the right follow up
- Weekly meetings with all the hotel supervisors and managers
- Weekly meetings with hotel owners
- Send all the activities info to the graphic designer, and confirm the them
- Costing all the activities
- Temazcal (sweat lodge),
- Yoga classes, Sound Healing sessions, massages, spiritual healer activities
- Share de designs with all areas to promote the activities in site and social media
- Share de graphics with the artist and service providers
- Create content to upload to the webpage
- Self-management events on the web page
- Conditionate spaces for all activities
- Weekly meetings with Marketing team to define the strategy commercialize the hotel and all the events and activities
- Elaborate BEOs to improve de logistics of the activities and share the info to all the areas
- Lead contact to large weeding’s and special groups arriving to the hotel
- Make collaborations with models, actors
- Special high-profile hotel targets in exchange for web and social media content
- Devolved relationships with high profile travel agencies
- Run the operation of the hotel with operative manager
- Troubleshooting during the operation
- 2
BEACH CLUB MANAGER
KANAN RESORT&SPA
09.2020 - 06.2021
- TULUM, QUINTANA ROO
- Ensure that the work team on duty is complete and receives Briefing
- Beach open
- Set up all the beach beds, Nest’s and Big
- Deck
- Check list and morning Briefing to all the line staff
- 86.85
- Push Selling, bar specials, food especial and designed work stations
- Design system profiles for waiters and bartenders
- Auditing the checks (bills) during the operation
- Coordinate F&B Beach specials (Drinks, Mezcal
- Tastings, live music)
- Development of food and drinks specials for the week
- Train the new staff
- Steps of service
- Good operation practice
- Beach Set Up
- Selling strategies
- Selling objectives
- Costing dishes and Drinks
- Monthly Performance evaluations
- Mezcal and other distillations Pup Ups
- Create alliance with alcohol brands
- Leading operation Kanan F&B Sonorus festival
- Rehearsals diners (60/90 PAX)
- Certified waste classifiers, green key
- Attend 250 PAX per day.
GUEST EXPERIENCE MANAGER • DELEK TULUM
10.2018 - 06.2020
- TULUM, QUINTANA ROO
- Monitoring of the preventive maintenance program for the restaurant
- In collaboration with Front Desk and reservations contact the guest prior to your arrival (15-7-3 days before) to create a bond before your arrival at the hotel and offer experiences and other services
- Train all the staff about the hotel concept
- Collaboration with the Tulum hotel association about guest tendencies and define strategies
- Certified waste classifiers, green key
- Send information and suggestions prior to arrival to improve the
- Monitoring satisfaction during the stay at Delek in coordination and team with Front Desk
- Timely encourages guest engagement on Trip Advisor
- Take immediate action on complaints or dissatisfaction of the guest and clients for the resolution of the complaint
- Follow up on special requests such as honeymooners, anniversaries, celebrations, brides in property, inspection visits, attention of photoshootings
- 3
- Assists Management in their absence, to attend visits from authorities or special visits and attention to providers
- Breakfast tour to recognize late arriving guests of the previous day and monitor their satisfaction and offer them optional activities
- Responsible for developing entertainment activities, festivals, gastronomic special events
- Coordinate bands and musical groups for special dates and weekends
- Coordinate and liaise with A&B for event promotions
- Sports facilities and ensures that the areas designated for the event must b clean and suitable for its development
- Coordinate and ensure that days of holistic activity (Yoga, Temazcal, Sound Healing, massages and special activities)
- Responsible for developing ideas and projects in coordination with Food and Beverages that benefit the guest experience
- Coordinate with HR the annual plan for social gatherings and staff integration
- Support for charitable causes, bank of caps, etc
- Activities weekly Scheduled – beach sports, special
- Mother's Day, Father’s Day
- Coordinate sports transmission with F&B
- Attend 200 PAX per day.
FLOOR MANAGER • AHAU RESTAURANT
04.2017 - 09.2018
- TULUM, QUINTANA ROO
- Ensure that the work team on duty is complete and receives Briefing
- Program Staff schedule
- Making sure all areas are covered
- Daily meeting with the chef
- Customer service, basic service steps
- Engage and support to monitor guest satisfaction during operation
- Monthly Performance evaluations
- Supervision of 2 bars/1 kitchen/1Grill
- Costing dishes and Drinks
- Auditing the checks (bills) during the operation
- Timely encourages guest engagement on Trip Advisor
- Implementation of good hygiene practices in bars
- Certified waste classifiers, green key
- Supervision and programing Live Bands during weekends
- Sales of special dinners
- F&B Operation at the 1rst Art with me festival in
- Tulum (Ahau 400 PAX)
- Attend 300 PAX per day
- 4
BAR SUPERVISOR
MATEO‘S MEXICAN GRILL
05.2016 - 06.2017
- LOCATION: TULUM, QUINTANA ROO
- Workstation deliveries
- (Open check list)
- Product supply
- Design program profile for bartender
- Costing Drinks menu
- Classic cocktails and special Mixology (Infusions)
- Daily product and glassware inventories
- Development of specialized cocktails
- Push sale of specialties
- Check that the bar instruments are complete and disinfected
- Monthly Performance evaluations
- Verify that bartenders have complete equipment and good presence
- Auditing the checks (bills) during the operation
- Timely encourages guest engagement on Trip Advisor
- Check out of all bars at closing (close check list)
- Cash cuts
- Verify the sale of the day and share the reports
- Problem resolution
- Development of sports calendars for special events
- Propose a cocktail per week, and included as special
- Attend 350 PAX per day.
GENERAL MANAGER
PASITO TUN TUN RESTAURANT/BAR, TULUM, QUINTANA
01.2016 - 06.2016
- Opening of the restaurant
- Design Drinks menu
- Costing Food and Drinks
- Weekly meeting with the owners
- Design the layout of the bar and restaurant salon
- Devolved providers for drinks and food
- Design the protocols for receive product and storage
- Daily meeting with the chef
- Program Staff schedule
- Briefing all the shift staff
- Set up goals and sealing objectives
- Customer service, basic service steps
- Troubleshooting during operation
- Leave the restaurant in smooth operation and monitor
- Administrate all the legal documents and respond to the inspections on site.
OPERATION MANAGER
CALETA TANKAH BC, EVENTIO
03.2015 - 02.2016
- TULUM, QUINTANA ROO
- Re-opening of the beach club
- Design the kitchen, restaurant and set up the operation
- Customer service
- Bar and restaurant Inventory
- Supervision of work flow in restaurant
- Development and design of a special menu for the beach club
- Development of food and beverage suppliers
- Daily meeting with the chef
- Supervisor of special events
- Selection and recruitment of staff
- Development of work roles
- Attend 150 PAX per day.
EVENT OPERATOR
03.2014 - 02.2016
Education
Communications Degree -
Universidad Intercontinental
2005
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Colegio
1999
Skills
- Current Good Manufacturing Practices (CGMP)
- Employee Training
- Solution Design
- Document Control
- Pre-Implementation Audits
- Operations Management
- Quality Assurance Guidance
- Quality Control
- Develop Product Specifications
- Employee Recruitment
- Employee Supervision
- Best Practices
- Quality Assurance
- Continuous Improvements
Certification
HTTPS://WWW.LINKEDIN.COM/I
N/JUAN-MANUEL-AGULLEIRO-
72686348/?LOCALE=EN_US
PROGRAMS POS
Win (Hotel/Rest)
Smart (Rest)
Syncro (Hotel/Rest)
Open Table (Rest)
Additional Information
- Rescue water brigade certified. Trained first aid. (Firefighter Tulum station) Hotel fire brigade. (Firefighter Tulum station) Rescue Diver. (SDI) Good practice in bars. (Rest) Good practice in kitchen. (Rest)
Technical Diver
Certified diver in love with water and new experiences. Diving has helped me a lot to work my emotional part and lead a much more balanced life
Timeline
QUALITY ASSURANCE MANAGER
DELEK TULUM, TULUM
09.2021 - 02.2023
BEACH CLUB MANAGER
KANAN RESORT&SPA
09.2020 - 06.2021
GUEST EXPERIENCE MANAGER • DELEK TULUM
10.2018 - 06.2020
FLOOR MANAGER • AHAU RESTAURANT
04.2017 - 09.2018
BAR SUPERVISOR
MATEO‘S MEXICAN GRILL
05.2016 - 06.2017
GENERAL MANAGER
PASITO TUN TUN RESTAURANT/BAR, TULUM, QUINTANA
01.2016 - 06.2016
OPERATION MANAGER
CALETA TANKAH BC, EVENTIO
03.2015 - 02.2016
EVENT OPERATOR
03.2014 - 02.2016
Communications Degree -
Universidad Intercontinental
undefined
Colegio
HTTPS://WWW.LINKEDIN.COM/I
N/JUAN-MANUEL-AGULLEIRO-
72686348/?LOCALE=EN_US
PROGRAMS POS
Win (Hotel/Rest)
Smart (Rest)
Syncro (Hotel/Rest)
Open Table (Rest)
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