Joshua Richard
Bouctouche,NB
Summary
Friendly professional seeking to bring expertise in working diligently to serve customers, support pharmacy activities and assist staff. Talented in ringing up customers, answering questions about merchandise and services and handling customer calls to provide outstanding service. Organized in maintaining records, managing inventory and sending refill requests.
Overview
4
4
years of professional experience
Work History
Pharmacy Assistant
Guardian Pharmacy
Bouctouche, New Brunswick
10.2022 - Current
- Completed daily paperwork associated with filling prescriptions accurately.
- Resolved customer complaints promptly in a professional manner.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepared labels for prescriptions and dispensed medications to patients.
- Processed medical insurance claims to calculate copayments.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Greeted customers upon arrival at the pharmacy counter.
Barista
Starbucks
Halifax, Nova Scotia
11.2021 - 09.2025
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Described menu items to customers and suggested appealing products.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Supported highest standards of conduct and service to support company reputation.
- Input orders into point of sale system and handled customer payments.
- Maintained calm demeanor during high-volume periods and special events.
Education
Bachelor of Science - Health Sciences
Dalhousie University
HalifaxSkills
- Verifying orders
- Insurance collaboration
- Order documentation
- Submitting insurance documents
- Pharmacology expertise
- Medication dispensing
- Patient counseling
- Insurance billing
- Updating computer database
- Hospitality and accommodation
- Pharmaceutical calculations
- Filing documents
- Drug formulary knowledge
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Pharmacy Assistant
Guardian Pharmacy
10.2022 - Current
Barista
Starbucks
11.2021 - 09.2025
Bachelor of Science - Health Sciences
Dalhousie University
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