Joshua Lazo
Torrance,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Trainer
Rock & Brews
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating 1 new menu, resulting in increased sales and customer satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Server
Plant Food And Wine
05.2022 - 03.2024
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Assistant General Manager
Love & Salt
09.2020 - 06.2022
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
Delivery Experience Specialist
Tesla
01.2017 - 05.2018
- Enhanced customer satisfaction by ensuring timely and accurate deliveries of products.
- Reduced delivery errors by implementing efficient route planning and scheduling techniques.
- Maintained strong relationships with clients through excellent communication and prompt resolution of any issues.
- Increased delivery efficiency by optimizing vehicle maintenance schedules and minimizing downtime.
Education
Associate of Arts - Administration of justice
El Camino College
Torrance, CA06.2012
High School Diploma - General Education
North High School
Torrance, CA2008
Skills
- Business Operations Expertise
- Train Employees
- Labor and Food Cost Control
- Customer Service Best Practices
Certification
Manager ServSafe Certification
Salesforce
Timeline
Server Trainer
Rock & Brews
05.2023 - Current
Server
Plant Food And Wine
05.2022 - 03.2024
Assistant General Manager
Love & Salt
09.2020 - 06.2022
Delivery Experience Specialist
Tesla
01.2017 - 05.2018
Associate of Arts - Administration of justice
El Camino College
High School Diploma - General Education
North High School
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