Richard Duong

TORRANCE

Summary

A results-driven sales professional with a proven track record in high-touch customer service and consultative selling. Skilled at building trust, uncovering needs, and guiding clients to premium solutions that drive revenue and repeat business. Adept at handling transactions with accuracy and discretion while delivering a polished, professional in-store experience.

Overview

years of professional experience

Certification

Languages

Work History

Personal Trainer

Crunch Fitness Gym

Long Beach, CA

10.2025 - Current

Led needs-based consultations and consistently closed multi-session training packages and add-ons, focusing on long-term client value
Built strong client relationships through trust-based communication, resulting in repeat business and reoccurring client retention
Managed one-on-one sales interactions from initial consultation through close, handling objections and adapting approach in real time
Upsold services, supplements by understanding client goals and making thoughtful recommendations

Above Wing (Ticket/Gate Agent) Below Wing (Ramp Agent)

Delta Airline

Los Angeles, CA

05.2017 - 10.2025

Delivered high-volume customer interactions in a fast-paced environment, consistently maintaining professionalism while resolving concerns and influencing positive outcomes
Communicated policies, upgrades, and service options clearly to customers, reinforcing value and brand loyalty
Handled high-volume ticketing transactions, payments, and sensitive customer information with precise accuracy and discretion
Built rapport quickly with diverse customers, strengthening brand trust and repeat engagement

Server

Buffalo Wild Wings

Tukwila, WA

10.2015 - 05.2017

Managed multiple orders simultaneously while maintaining accuracy and attention while delivering adequate, attentive service
Generated revenue through suggestive selling, promotions, and upselling in a high-volume environment
Demonstrated strong time management and adaptability by supporting multiple operational roles during peak business hours
Fostered strong guest relationships through attentive service and conversation, contributing to repeat business and positive word-of-mouth

Education

Career Link High School

Seattle, WA

Skills

Sales and Operation Leadership: Strategic sales leadership, Multi-location operations, Revenue Growth & EFT Optimization, Up-Sales Growth Strategy
Coachable Attitude & Professional Development: Open to mentorship and feedback, consistently applying training to improve sales execution, communication, and results in performance-driven environments

Business & Professional Acumen: Payment Processing & Financial Accuracy, Compliance Awareness, Confidential Information Handling, Ethical Sales Practices, Detail-Oriented Documentation