Ericia Alvarado
Torrance
Summary
Dynamic bartender with a proven track record in delivering exceptional customer service, cocktail preparation, and staff training. Expertise in relationship management and point of sale operation ensures a welcoming atmosphere and operational efficiency.
Overview
16
16
years of professional experience
Work History
Bartender/Server
Mom Said Yes
Torrance
03.2025 - 11.2025
- Delivered exceptional customer service in high-pressure settings.
- Maintained cleanliness and organization of bar area during all shifts.
- Engaged customers to cultivate a welcoming atmosphere at the bar.
- Trained new staff on bartending techniques and company policies.
- Fostered strong working relationships with colleagues through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions, ensuring accuracy.
Bartender/Server
The End
Torrance
02.2024 - 03.2025
- Showcased in-depth knowledge of menu offerings to enhance guest experience and satisfaction.
- Operated POS systems efficiently for processing orders, splitting bills, and calculating totals.
- Welcomed guests warmly while addressing inquiries and promoting daily specials to boost sales.
- Delivered outstanding service to a high number of patrons consistently.
- Executed opening and closing tasks, including setting up dining areas and replenishing supplies.
Bartender/Server
Hangar Inn
Manhattan Beach
01.2022 - 02.2025
- Cultivated strong customer relationships to create a welcoming environment.
- Implemented strategic up-selling techniques, resulting in increased customer spending.
- Greeted customers, addressed menu inquiries, and resolved complaints efficiently.
- Managed opening, closing, and calculation of bar tabs accurately.
- Mixed cocktails and beverages according to standard recipes and customer preferences.
Assistant Manager
Hennesseys Tavern
Manhattan Beach
08.2009 - 05.2019
- Optimized operational efficiency by facilitating management of 25 employees.
- Coordinated seamless scheduling and execution of monthly events.
- Trained and onboarded new bartenders and servers, serving as primary contact for inquiries.
- Monitored performance metrics and provided coaching to enhance team skills.
- Managed inventory counts and handled deposits with precision.
Education
High School Diploma -
West High
Torrance, CA06-1991
Skills
- Customer service and support
- Cocktail preparation
- Point of sale operation
- Menu expertise
- Staff training
- Relationship management
References
References available upon request.
Timeline
Bartender/Server
Mom Said Yes
03.2025 - 11.2025
Bartender/Server
The End
02.2024 - 03.2025
Bartender/Server
Hangar Inn
01.2022 - 02.2025
Assistant Manager
Hennesseys Tavern
08.2009 - 05.2019
High School Diploma -
West High