Joshua Jensen
Fresno,CA
Summary
Professional Systems Technician with strong technical skills in network configuration, hardware troubleshooting, and software installation. Known for effective collaboration within teams, adapting to changing requirements, and delivering reliable results. Adept at diagnosing issues and implementing solutions to enhance system performance and efficiency. Recognized for integrity, reliability, and proactive approach to problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Systems Technician
HdL Companies
Fresno, CA
08.2024 - Current
- Administer Active Directory user accounts, security groups, service accounts, and file access permissions across enterprise environments.
- Manage and troubleshoot IIS-hosted applications including application pools, website configuration, SSL certificates, bindings, and authentication settings.
- Support Microsoft SQL Server environments through database backups, restores, login administration, query execution, and deployment support.
- Create and maintain automated SQL export jobs and FTP processes supporting operational and financial business requirements.
- Deploy application updates and support hosted customer environments while coordinating with development teams on production and beta releases.
- Configure and maintain web.config settings, database connections, and application configurations for cloud-hosted environments.
- Administer contact center platform including user provisioning, queue management, and troubleshooting.
- Manage onboarding activities including workstation deployment, account creation, software installation, and access provisioning.
- Support network infrastructure including firewalls, printers, scanners, badge access systems, security cameras, and alarm systems.
- Perform enterprise asset management and biannual inventory audits.
- Create and maintain technical documentation, operational procedures, and system configuration records.
- Resolve complex internal and external support incidents while maintaining high service levels and business continuity.
Technical Support Specialist
HdL Companies
Fresno, CA
08.2021 - 08.2024
- Provided Tier I and Tier II technical support for internal employees and external clients.
- Troubleshoot software, hardware, network, and application issues across enterprise environments.
- Installed, configured, and maintained business-critical software applications.
- Supported Microsoft Windows workstations and enterprise productivity platforms.
- Assisted with cloud migrations, system upgrades, application deployments, and environment maintenance.
- Coordinated with development and infrastructure teams to resolve escalated technical issues.
- Created and maintained knowledge base documentation and troubleshooting procedures.
- Managed user access requests, software installations, and security-related service requests.
- Supported hosted client environments and application configurations.
Background Security Investigator II
Table Mountain Rancheria
Friant, CA
06.2016 - 05.2020
Access Control Technician
Haven’s for Total Security
Fresno, CA
06.2013 - 06.2015
Cavalry Scout / Team Leader
United States Army
01.2010 - 05.2013
Education
Bachelor of Science - Computer Information Systems – Information Systems Security
DeVry University
Fresno, CA01-2020
Skills
- Systems & Infrastructure: Active Directory, Windows Server Administration, IIS Administration, Service Accounts, SSL Certificate Management, User Provisioning, Group Security Management, File & Folder Permissions, System Documentation
- Database Technologies: Microsoft SQL Server, SQL Server Management Studio (SSMS), Database Backup & Recovery, SQL Query Development, Database Security Management
- Networking & Security: TCP/IP Networking, DNS, DHCP, Firewall Administration, VPN Support, Network Troubleshooting, Access Control Systems, Video Surveillance Systems, Alarm Systems
- Enterprise Applications: Microsoft 365, Five9 Contact Center, Crystal Reports, CrowdStrike, RingCentral, Adobe Products
- Automation & Deployment: PowerShell, SQL Scripts, Application Deployment, Software Packaging, Environment Configuration, Change Management
- Network troubleshooting
- Remote support
- Help desk support
- Desktop support
Websites
Certification
- Google Cybersecurity Professional Certificate
- Google IT Support Professional Certificate
- IBM Cybersecurity Analyst Professional Certificate
Timeline
Systems Technician
HdL Companies
08.2024 - Current
Technical Support Specialist
HdL Companies
08.2021 - 08.2024
Background Security Investigator II
Table Mountain Rancheria
06.2016 - 05.2020
Access Control Technician
Haven’s for Total Security
06.2013 - 06.2015
Cavalry Scout / Team Leader
United States Army
01.2010 - 05.2013
Bachelor of Science - Computer Information Systems – Information Systems Security
DeVry University