Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Navjot Singh

Waterloo,ON

Summary

Experienced IT professional in implementing, and maintaining robust network infrastructures and systems. Capable in managing both Windows and Linux environments, ensuring high availability, performance, and security of network operations. Skilled in troubleshooting complex issues, optimizing system performance, and implementing advanced network solutions. Committed to continuous improvement and staying current with the latest industry trends and technologies.

Overview

13
13
years of professional experience
1
1
Certification

Work History

User Support Technician

Computer Success
04.2012 - 02.2023
  • Improved system performance through regular software updates, patches, and security measures.
  • Assisted in hardware upgrades, leading to improved overall system reliability and efficiency.
  • Reduced downtime for end-users by proactively maintaining hardware and software systems.
  • Managed help desk tickets with exceptional attention to detail, ensuring resolution within established timeframes.
  • Supported users during software migration processes, minimizing disruption to their daily workflows while maximizing adoption rates.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.

Computer Network Technician

Preet Computers
03.2014 - 02.2017
  • Setting up and configuring network hardware such as routers, switches, firewalls, and access points.
  • Installing and configuring network software and operating systems.
  • Monitoring network performance to ensure it operates efficiently.
  • Troubleshooting network connectivity issues to minimize downtime and service disruptions.
  • Performing regular maintenance and updates to network systems.
  • Maintaining accurate documentation of network configurations, changes, and maintenance activities.
  • Keeping up to date with technology advancements and best practices.
  • Ensuring networks adhere to relevant compliance regulations.

Information Technology Specialist

NSPL Research and Training Center
09.2017 - 11.2019
  • Diagnosing and resolving technical issues related to hardware and software.
  • Providing solutions for network connectivity problems.
  • Installing, configuring, and upgrading computer hardware and software.
  • Setting up new user accounts, workstations, and devices.
  • Ensuring that all installations comply with company policies and IT standards.
  • Performing routine maintenance tasks, such as software updates and patches.
  • Ensuring that antivirus software and security measures are up to date.
  • Managing backups and data recovery procedures.
  • Using remote access tools to troubleshoot and resolve user issues from different locations.
  • Monitoring IT systems for signs of issues and acting before problems escalate.
  • Managing inventory of IT equipment and coordinating repairs or replacements.
  • Creating or modifying Active Directory (AD) user accounts.
  • Granting folder access by adding users to specific AD groups.
  • Managing user permissions for Office 365 groups or distribution lists.
  • Assisting with printing issues.
  • Resolving various Outlook-related issues.
  • Helping users adjust to a new operating system after a computer upgrade.
  • Addressing antivirus alerts and removing malicious or unnecessary software.
  • Installing or updating software for new employees, especially when they don't have local admin rights.

Digital Marketing Specialist

Self-employed
06.2018 - Current
  • Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
  • Created Pay-Per-Click campaigns to drive targeted traffic to company website.
  • Implemented new strategies to improve click-through rates and conversion.
  • Own affiliate marketing website (www.jiyoinsurance.com)

Education

Bachelor of Science - Information Technology

Khalsa College Amritsar

Associate of Science - Network And System Administration

Conestoga College Institute of Technology And Advanced Learning
08.2024

Skills

    WINDOWS SERVER ADMINISTRATION

  • Configuring Windows server with hostname and IP address
  • Active Directory Domain Services (domain promotion)
  • Joining member servers and workstations to DC
  • File Server (Creating File Shares, NTFS permissions)
  • DNS configuration (forward lookup, reverse lookup)
  • DHCP configuration
  • Active Directory Users and Computers
  • Active Directory Domain and Trusts (Creating trust between the domains)
  • Network load balancers (NLB)
  • Configuring SAN server (ISCSI)
  • Configuring web server (IIS)
  • Windows Defender firewall with advanced security
  • HYPER-V
  • Failover clustering
  • SQL Server
  • SQL server mirroring
  • Exchange server configuration and management
  • Active directory sites and services
  • Windows server update services (WSUS)
  • Active directory certificate and services (ADCS)
  • Windows deployment server (WDS)

    • LINUX ADMINISTRATION

  • Linux server configuration (Redhat and Debian)
  • Commands such as (touch, mkdir, ls, cp, mv, rm, pwd, date, echo, history, which)
  • Redirection rule (use of >,>>, 2>, 2>>, &, &>>, , ; )
  • User management (useradd, groupadd, passwd, usermod, groupmod, userdel, groupdel, groupmems)
  • vim editor, nano editor, vi editor
  • cat utility
  • UID, GID, PID
  • Sudo
  • Permissions on files and folders (chmod), chown (assigning user owner), chgrp (assigning group owner)
  • umask
  • tar command (-czf for backup, -xvf for extraction)
  • du -h (disk utilization command)
  • ACLs (setfacl to set the permission, getfacl to display the acl permission)
  • grep command (search by string)
  • find command (search by file or folder)
  • hard link and soft link (ln -l, ln -s)
  • scheduling tasks (at, crontab)
  • Disk Management (lsblk, df -h)

    • HYPERVISORS

  • Hyper-V
  • VMware ESXi
  • Oracle Virtual Box

    • CLOUD

  • Azure Active Directory
  • Amazon Web Services

    • OTHER SKILLS

  • Incident Management
  • Infrastructure Planning
  • Infrastructure Administration
  • Managing and configuring infrastructure

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Accomplishments

  • Successfully Contributed to All Projects: Actively participated in and completed all assigned projects over the past 1 year and 3 months, demonstrating a consistent commitment to excellence.
  • Project Lead: Served as the project lead in the second semester, guiding the team to successfully achieve project goals and fostering collaborative teamwork.
  • Top Scorer: Achieved the highest marks in the first and last semester of the Network and System Administration course, showcasing strong academic performance and a deep understanding of the subject matter.

Certification

  • Microsoft: Azure Administrator Associate
  • AWS Certified Solutions Architect - Associate
  • RH199 by Redhat

Timeline

Digital Marketing Specialist

Self-employed
06.2018 - Current

Information Technology Specialist

NSPL Research and Training Center
09.2017 - 11.2019

Computer Network Technician

Preet Computers
03.2014 - 02.2017

User Support Technician

Computer Success
04.2012 - 02.2023

Associate of Science - Network And System Administration

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Information Technology

Khalsa College Amritsar

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Navjot Singh