JOSH RIKHI
Island Health
Saanichton,BC
2
Languages
1
Certification
9
years of professional experience
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Work History
Protection Services Officer
1 Year 9 Months- Exercise authority for arrest, search and seizure, and use of force only within legal limits, including the Canadian Charter of Rights and Freedoms.
- Assist with restraining patients during physically aggressive incidents, in consultation with the appropriate clinical care team.
- Investigated security-related incidents and prepared detailed reports adhering to Protection Services training standards and department standing orders to support risk management efforts.
- Conduct investigations during fire alarms and consult findings with the fire department upon their arrival.
- Educate staff on managing aggressive behavior in a healthcare environment.
- Patrolled facilities and grounds to ensure safety and security of the premises, on foot or by vehicle.
- Liaised with police and fire departments to coordinate fire and security protocols, fostering collaboration and improving emergency response.
- Maintain daily event logs and produce detailed incident reports that may be used by Risk Management or as legal documents.
- Provide first aid to injured employees, document incidents, and maintain first-aid supplies.
- Maintaining a trauma informed approach when dealing with at risk individuals during verbal interventions and de-escalation.
- Secure helipad in accordance with Transport Canada's Canadian Aviation Regulations for safe landing and departure of BCEHS helicopters.
Unemployed
6 Months- Completed Advanced Security Training (AST) course and Intermediate First Aid (formerly OFA level2).
Financial Advisor
1 Year 10 Months- Delivered exceptional service by providing honest and ethical financial advice to clients, maintaining high standards of conduct.
- Guided clients through stressful financial situations with tailored solutions and professional responses to inquiries.
- Organized multiple priorities to efficiently meet client needs while ensuring accuracy and attention to detail.
- Built and maintained strong client relationships through follow-ups, cross-selling products, and referring clients to senior colleagues for specialized needs.
- Worked with team members to support business goals and expand customer base through lead generation and business acquisition efforts.
- Advised members on deposits, lending options, and investment solutions aligned with financial goals.
- Conducted comprehensive needs assessments to recommend suitable banking products and service strategies.
Sales Associate & Membership Coordinator
11 Months- Contributed to team meetings focused on setting goals and developing strategies for new member acquisition and engagement.
- Addressed member concerns and resolved issues to ensure customer satisfaction and retention.
- Managed member profiles, tracking delinquent payments and ensuring accuracy of personal information and signed waivers.
- Resolved member concerns and issues, enhancing customer satisfaction and loyalty.
- Maintained the facility’s cleanliness and organization, providing a welcoming and safe environment for all members.
- Advised members and guests on services, merchandise, and class offerings.
- Processed sales transactions accurately using point-of-sale systems.
Sales Associate / Key Holder
4 Years 4 Months- Delivered exceptional customer service, enhancing shopping experience and effectively addressing customer needs.
- Managed inventory and designed product displays to increase sales and improve customer engagement.
- Managed inventory and created attractive product displays to drive sales and enhance the customer experience.
- Executed product sampling and promotions, engaging customers to drive sales and foster memorable interactions.
- Assisted customers with beer and wine selections, offering product knowledge and pairing recommendations.
- Processed sales transactions accurately using POS systems and handled cash, card, and gift card payments.
Education
No Degree - Athletic Therapy
Intermediate First Aid
Advanced Security Training
IFC License - Investment Funds
Basic Secuirty Training
High School Diploma
Skills
Crisis management
Emergency response
Risk assessment
Report writing
Observational techniques
Team Collaboration: Proven experience working closely with colleagues and external teams to achieve shared goals while remaining adaptable to dynamic and challenging situations.
Adaptability & Multitasking: Skilled in managing multiple tasks in a fast-paced environment while maintaining efficiency and attention to detail.
Communication: Excellent verbal and written communication skills
with a focus on clear and professional interactions.
Languages
English
Native or Bilingual
Punjabi
Limited Working
Certification
- BC Security Guard License - 11/15/2024
- Intermediate First Aid Certification - 10/17/2024
- Advanced Security Training - 09/02/2024
- IFSE - IFIC License - 03/07/2024
Timeline
Protection Services Officer
Island Health
01.2025 - CurrentRead More
Unemployed
06.2024 - 12.2024Read More
Financial Advisor
Coast Capital Savings
08.2022 - 06.2024Read More
Sales Associate & Membership Coordinator
Truth Gym Gallery
10.2021 - 09.2022Read More
Sales Associate / Key Holder
Prairie Inn Beer and Wine Store
09.2017 - 01.2022Read More
Camosun College
No Degree from Athletic Therapy
Read More
St. John Ambulance
Intermediate First Aid
Read More
Justice Institute of British Columbia
Advanced Security Training
Read More
Canadian Securities Institute
IFC License from Investment Funds
Read More
Justice Institute of British Columbia
Basic Secuirty Training
Read More
Stelly's Secondary
High School Diploma
Read More