Murray MacLean
Campbell River
Summary
Dynamic professional with extensive experience at Island Health, excelling in emergency response coordination and team collaboration. Proven track record in mentoring staff and enhancing operational efficiency, while maintaining strict adherence to regulations. Skilled in strategic planning and report writing, fostering a culture of continuous improvement and safety.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Protection Services Officer
Island Health
02.2022 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated operations with other emergency service groups.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
Screening Officer
Canadian Air Transport Safety Authority
01.2012 - 02.2018
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
- Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
- Assisted in the training of new Screening Officers, ensuring consistent adherence to security standards across the team.
- Demonstrated proficiency in handling sensitive information responsibly, protecting both individual privacy and national security interests.
- Kept detailed records of incidents encountered during shifts, providing invaluable data for ongoing improvements to security measures.
- Utilized advanced technology such as X-ray machines and metal detectors during screening processes, detecting potential hazards before they became an issue.
Manager
Island Health
01.2014 - 12.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor of Arts - Double Major Psychology And Political Sciences
Athabasca University
Athabasca09-2029
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Report preparation
- Cultural awareness
- Investigation leadership
- Emergency response
- Emergency and non-emergency response
- Emergency response coordination
- Rule enforcement
- Asset protection
- Search and seizure
- Evidence storage
- Court appearances
- Team collaboration
- Professional demeanor
Languages
English
Full Professional
Certification
- First Aid with CPR and AED, St John Ambulance - 2012-2016
- First Aid, CPR C and AED Training - 2012-2016
Timeline
Protection Services Officer
Island Health
02.2022 - Current
Manager
Island Health
01.2014 - 12.2017
Screening Officer
Canadian Air Transport Safety Authority
01.2012 - 02.2018
Bachelor of Arts - Double Major Psychology And Political Sciences
Athabasca University
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