Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
Generic

Robert Hodgins

Victoria,BC

Summary

Dynamic Protection Services Officer with extensive experience at Vancouver Island Health Authority, excelling in crisis intervention and teamwork. Proven ability to deescalate high-stress situations while ensuring safety. Skilled in strategic planning and cultural awareness, fostering a supportive environment for vulnerable populations. Committed to enhancing community relations through effective communication and problem-solving.


Financial professional with deep expertise in investment strategies, risk management, and client relationship-building. Known for strong analytical skills, effective communication, and collaborative approach to achieving financial goals. Flexible and adaptable to changing market conditions, ensuring optimal results for clients and team synergy. Highly skilled in financial planning, portfolio management, and regulatory compliance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Protection Services Officer

Vancouver Island Health Authority
03.2025 - Current
  • Provide protective services at multiple hospitals and psychiatric facilities throughout Southern Vancouver Island
  • Acting fire warden and responsible for Code Red (fire) responses on hospital site.
  • Trained and proficient in use of ABC fire extinguishers
  • Consistent application of National use of Force models adopted by police departments in order to determine responses to physical or verbally violent patients or visitors
  • Verbal and physical deescalation of patients and visitors in various states of distress, anger, and aggression.
  • Trained in the use of Trauma Informed Care (TIP), with skills being used frequently at sites in which vulnerable members of the community are often highly visible and present.
  • Considerable reliance on teamwork and team building skills as multiple officers must work together in responding to traumatic and unpleasant calls.
  • Consistent work in fast paced, high intensity environment of busy hospitals such as RJH and VGH. frequently responding to emergency calls at all hours with speed and accuracy throughout night shifts
  • Exposure to high acuity physical trauma calls given nature of work within a hospital, with considerable time spent in ER's or ICUs
  • Trained in VIHA proprietary Indigenous Cultural Awareness course to help combat the documented issue of Indigenous Peoples facing discrimination while trying to get health care


Acting Manager in Absence of Manager

CIBC
01.2024 - 03.2025
  • Mentored junior staff, fostering professional development and knowledge sharing within the team.
  • Facilitated training sessions on new systems, ensuring seamless adoption across departments.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Financial Advisor

CIBC
04.2023 - 03.2025
  • Developed personalized financial plans aligned with client goals and risk tolerance.
  • Analyzed market trends to inform investment strategies and optimize client portfolios.
  • Provided ongoing support and education to clients regarding investment options and financial products.
  • Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Financial Services Representative

CIBC
01.2022 - 03.2023
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Analyzed financial data to provide clients with informed recommendations on services and products.
  • Assisted in processing account transactions, ensuring accuracy and compliance with regulatory standards.
  • Educated clients on financial products, enhancing their understanding and satisfaction with offered services.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Teller

CIBC
01.2021 - 01.2022
  • Processed customer transactions accurately, ensuring adherence to banking regulations.
  • Maintained cash drawer integrity by performing daily reconciliations and balancing cash flow.
  • Assisted customers with account inquiries, providing solutions to enhance satisfaction.
  • Educated clients on bank products and services, promoting features that met their needs.
  • Resolved customer complaints promptly, maintaining positive relationships and reducing escalations.

Swamper

Remple Disposal
04.2020 - 10.2020
  • Operated heavy machinery to efficiently transport materials across job site.
  • Assisted in maintaining equipment, ensuring optimal performance and safety standards.
  • Collaborated with team members to streamline workflows and enhance productivity.
  • Conducted routine inspections of tools and equipment, promoting workplace safety.

ESS Volunteer

Victoria Fire Department
10.2023 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Delivery Driver

Skip The Dishes
01.2017 - 01.2019
  • Learned safe driving practices and navigation techniques for efficient route management.
  • Assisted in loading and unloading packages to ensure timely deliveries.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Adapted quickly to changing delivery schedules and customer requests.
  • Communicated effectively with dispatch to coordinate delivery logistics.

Landscaper

Arbutus Landscaping
04.2016 - 09.2016
  • Operated landscaping equipment including mowers, trimmers, and blowers to maintain properties.
  • Assisted in planting trees, shrubs, and flowers to enhance outdoor aesthetics.
  • Executed routine maintenance tasks such as weeding, mulching, and edging for landscape upkeep.
  • Collaborated with team members to ensure timely project completion and quality standards.

Education

No Degree - Certificates

Justice Institute of British Columbia
New Westminster

Bachelor of Arts -

University of Victoria
Victoria
04-2020

Skills

  • Work coordination
  • Report writing
  • Strategic planning
  • Innovation and creativity
  • Cultural awareness
  • Information verification
  • Emergency and non-emergency response
  • Traffic direction
  • Public speaking
  • Community relations
  • Dispatcher collaboration
  • Crisis intervention
  • Problem-solving
  • Decision-making

Accomplishments

  • UVIC Varsity Rower from 2015-2018
  • Represented BC in 2017 Canada Summer Games, Winning Silver in the Mens 4x Race
  • 2017 Royal Canadian Henley Regatta Gold Medal in Mens Senior 8-
  • 2015,2016,2017,2018 Western Canadian University Rowing Championship Silver medal in Mens 8- Event

Languages

French
Limited Working

Certification

  • First Responder Level First Aid
  • BLS First Aid
  • IFA II level First Aid
  • NFPAA 1001 Structural Firefighter Level 1 and 2
  • NFPA 1072 Hazmat Awareness and Ops
  • Air Brakes Endorsement
  • Class 3 Drivers license
  • Bronze Medallion Swimming Certification

Interests

  • I enjoy helping others and giving back to the community
  • Avid Reader
  • I participate in a variety of outdoor recreational activities
  • Hiking
  • Team Sports
  • Gym Workouts
  • Outdoor Recreation
  • Camping

Timeline

Protection Services Officer

Vancouver Island Health Authority
03.2025 - Current

Acting Manager in Absence of Manager

CIBC
01.2024 - 03.2025

ESS Volunteer

Victoria Fire Department
10.2023 - Current

Financial Advisor

CIBC
04.2023 - 03.2025

Financial Services Representative

CIBC
01.2022 - 03.2023

Teller

CIBC
01.2021 - 01.2022

Swamper

Remple Disposal
04.2020 - 10.2020

Delivery Driver

Skip The Dishes
01.2017 - 01.2019

Landscaper

Arbutus Landscaping
04.2016 - 09.2016

No Degree - Certificates

Justice Institute of British Columbia

Bachelor of Arts -

University of Victoria

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Robert Hodgins