Josephine Carlos
Courtenay,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Liquor Store Supervisor
Royston Liquor Store And Mini Mart
Courtenay, BC
03.2023 - Current
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Entrepreneur
Fren Store
Philippines
01.2012 - 02.2023
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Food Service Supervisor
Buddha`s Bowl Restaurant
Philippines
- Maintained health and food safety standards at all stages, from storage through delivery.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Retail Store Supervisor
Nautica Retail
Philippines
- Answered product questions and assisted customers in selection and checkout.
- Conducted inventory analysis to determine optimal stock levels.
- Determined layout of store merchandise for visual appeal to consumers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Cashier/Store Supervisor
Monterey Meatshop
Philippines
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
Cashier
Royal Duty Free
Philippines
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Cashier
Chowking Food
Philippines
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
St. Joseph School
Philippines03.1993
Skills
- Teamwork and Collaboration
- Production Records
- Suggestive Selling
- Managing Deliveries
- Delivery Storage
- Sales Leadership
Certification
Serving It Right Certificate
Lottery Online Certificate
Timeline
Liquor Store Supervisor
Royston Liquor Store And Mini Mart
03.2023 - Current
Entrepreneur
Fren Store
01.2012 - 02.2023
Food Service Supervisor
Buddha`s Bowl Restaurant
Retail Store Supervisor
Nautica Retail
Cashier/Store Supervisor
Monterey Meatshop
Cashier
Royal Duty Free
Cashier
Chowking Food
High School Diploma -
St. Joseph School