Van Truong

• Increased customer satisfaction by implementing effective store management strategies and providing exceptional customer service.
• Boosted sales through the implementation of promotional events, engaging product displays, and strategic merchandise placement.
• Enhanced staff productivity by conducting regular performance evaluations, providing constructive feedback, and facilitating ongoing training opportunities.
• Managed inventory levels to ensure optimal product availability while minimizing loss due to spoilage or theft.
• Maintained a clean and safe environment for customers and employees by enforcing strict adherence to company policies and procedures.
• Received payments by cash, credit and personal check and remitted correct change.
• Interacted well with customers to build connections and nurture relationships.

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Coordinated with other departments to provide smooth execution of sales initiatives.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Developed and enforced policies and procedures for compliance with company policies.
• Checked store merchandise regularly for proper display and replenishment.@

• Follow-up leads and samples provided by sales team
• Implement strategies to sell furniture products
• Build new customer base to maximize sales
• Retain existing customers by providing prompt customer services
• Supervisor and oversee the maintenance of customer databases
• Supervise accounts receivables team in collecting balances
• Supervise field marketing and sales force
• Analyze field reports and prepare sales documents
• Analyze competitor pricing proposals and sales strategies

• Greeted customers and helped with product questions, selections, and purchases.
• Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Created timely and accurate inventory, cash and production reports for senior managers.

• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Logged reports, expenses, receipts, and sales in company database.
• Built relationships with customers and community to promote long term business growth.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Trained new employees on customer service, money handling and organizing strategies.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Quoted prices, credit terms and other bid specifications.

• Streamlined office operations by implementing efficient administrative systems and procedures.
• Improved employee productivity with effective time management strategies for daily tasks.
• Enhanced internal communication by creating a centralized information hub accessible to all staff members.
• Reduced overhead costs through careful budget management and resource allocation.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Drafting and archiving documents- records of the project, customs declaration, contract
  • Management of infrastructure, equipment
  • (Stationery, construction materials) Organizing work schedules
  • Processing work orders, organizing invoices, and assisting admin staff with
  payroll
  • Performing office duties, such as answering phones, liaising with clients, or
  running errands
  • Support HR preparing Company Event such as Year End Party,
• Anniversary of founding the company, Christmas Party.