Gagandeep Singh
Edmonton
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join next team.
Overview
3
3
years of professional experience
Work History
Liquor Store Supervisor
Cheers and beers Liquor Store
2022.09 - Current
- Analyzed store performance trends and created action plans to improve store operations
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Maximized store space and visibility through effective store layout and design
- Monitored store performance metrics and identified areas of improvement to ensure store profitability
- Ensured store safety by monitoring customer activity and enforcing store policies.
Store Clerk
Co op Gas staion
2022.09 - Current
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Greeted customers in friendly and professional manner
- Processed customer orders accurately and efficiently
- Handled customer complaints and requests in timely and efficient manner
- Up sold additional items to customers by making them aware about ongoing deals on products.
Dispatcher
Canus Carriers
2022.06 - 2022.08
- Coordinated with customer service teams to ensure accurate customer information was collected and entered into the system
- Utilized GPS data to provide real-time updates on vehicle locations and estimated arrival times
- Created a system for tracking driver performance and providing feedback to improve customer service
- Developed routing plans that reduced fleet miles, resulting in significant cost savings
- Developed and implemented policies and procedures to ensure customer service standards were met
- Analyzed customer data to identify areas of improvement and suggest initiatives to increase customer satisfaction.
Security Guard
BPS K-9 Security
2021.12 - 2022.06
- Maintained accurate logs of all security incidents and reported them to the appropriate authorities
- Wrote detailed incident reports and provided relevant evidence to the police
- Observed and identified suspicious activities, persons, or vehicles that may pose a risk to the property or individuals
- Detected and deterred criminal activity while on patrol in the area
- Operated security access control systems and monitored the entry and exit of visitors
- Enforced access control protocols, including monitoring visitors, issuing visitor passes, and logging all entries.
Education
Business Administration in Management -
Northern Alberta Institute of Technology (NAIT)
Edmonton, Alberta12.2021
High School Diploma -
B.D.S Public Senior Secondary School
Punjab03.2018
Skills
- Critical thinking and problem solving
- Fast Learner
- Customer Service
- Communication Skills
- Ability to Work Under Pressure
- Ability to work in team
- Team leadership
- Microsoft Office
- Storage Organization
- Register management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Hobbies and Interests
- Exploring Nature
- Playing cricket
- Football
- Badminton
References
Available Upon Request
Timeline
Store Clerk
Co op Gas staion
2022.09 - Current
Liquor Store Supervisor
Cheers and beers Liquor Store
2022.09 - Current
Dispatcher
Canus Carriers
2022.06 - 2022.08
Security Guard
BPS K-9 Security
2021.12 - 2022.06
Business Administration in Management -
Northern Alberta Institute of Technology (NAIT)
High School Diploma -
B.D.S Public Senior Secondary School
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