Joseph Usieki
Toronto
Summary
Seasoned medical administrator with 2 years of hands-on experience. Focused on improving policies and procedures, increasing patient satisfaction, and optimizing workflow in busy medical practices. Excellent administrator with top-notch communication, planning, and team leadership skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Administrator
AHNi
12.2020 - 08.2022
- Streamlined patient registration process by implementing electronic check-in procedures.
- Reduced wait times for patients by optimizing appointment scheduling methods.
- Facilitated smooth clinic operations by managing staff schedules and coordinating resources effectively.
- Assisted physicians in coordinating care plans by maintaining accurate records of treatment progress notes and diagnostic results.
- Oversaw inventory management systems, ensuring adequate supplies were available for daily clinical operations without excess waste or cost overruns.
Clinical Administrative Assistant
AHNi
12.2019 - 11.2020
- Improved patient satisfaction by efficiently managing appointment scheduling and follow-up calls.
- Enhanced team productivity by organizing staff meetings, agendas, and minutes.
- Assisted with clinical tasks such as taking vitals and performing phlebotomy, ensuring smooth clinic operations.
- Prepared examination rooms for daily use, adhering to strict cleanliness standards for infection prevention.
- Facilitated clear communication between medical providers and patients by acting as a liaison in-person, over the phone, or via email.
Customer Service Representative
Majorel Inc
10.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Health Sciences
University of Port Harcourt
Rivers State08.2015
High School Certificate - Natural Sciences
Classique Academy
Warri07.2006
Skills
- Resource Allocation Optimization
- Medical terminology expertise
- Medical Office Software Proficiency
- Patient Scheduling Proficiency
- Patient Confidentiality Maintenance
- Organizational Skills Development
- Time Management Competence
- Electronic Health Records Familiarity
- Clinic Administration
- Patient Health Education
Accomplishments
- Grew membership base by 50% in 1 year.
- Conceptualized and developed a fast-track program in the facility.
- Reduced program costs by 30% through the implementation of strategic improvements.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 15 staff in the development of off-peak and weekend clinics.
Certification
Leadership Management in Health, University of Washington - 2018
Project Management in Global Health - University of Washington - 2019 Monitoring and evaluation in Global Health - University of Washington - 2020
Additional Information
- Led monthly data quality assurance for the clinic.
- Developed ad hoc staff performance assessment and stakeholder engagement models.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved over 90% of service referrals for cervical cancer screening.
- Achieved over 95% across all key program indicators.
- Conducted weekly and monthly performance reviews/ appraisals for the clinic staff.
Timeline
Customer Service Representative
Majorel Inc
10.2022 - 12.2023
Medical Administrator
AHNi
12.2020 - 08.2022
Clinical Administrative Assistant
AHNi
12.2019 - 11.2020
Bachelor of Science - Health Sciences
University of Port Harcourt
High School Certificate - Natural Sciences
Classique Academy
Leadership Management in Health, University of Washington - 2018
Project Management in Global Health - University of Washington - 2019 Monitoring and evaluation in Global Health - University of Washington - 2020
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