Krista Blakeney-Isenor
Norboro
Summary
Dynamic Medical Administrator at Summerside Vision Clinic with expertise in patient confidentiality and conflict resolution. Successfully enhanced patient satisfaction through innovative feedback mechanisms and streamlined staff training programs. Proven ability to optimize resource allocation while fostering a collaborative team environment, ensuring compliance with healthcare regulations and meticulous record-keeping.
Experienced with managing patient records and administrative functions in healthcare settings, ensuring smooth office operations. Utilizes organizational skills to maintain accurate documentation and compliance with healthcare regulations. Track record of fostering cooperative team environment, leading to enhanced patient care and operational efficiency.
Overview
18
18
years of professional experience
Work History
Medical Administrator
Summerside Vision Clinic
05.2023 - Current
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
- Coordinated continuing education opportunities for medical staff members, promoting professional development within the organization.
- Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Sales Assistant
Summerside Vision Clinic
05.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Resident Care Worker
Home Instead
03.2011 - 12.2016
- Assisted residents with daily living tasks, promoting independence and dignity.
- Promoted a positive atmosphere within the residence by addressing concerns promptly and maintaining open communication with staff members.
- Contributed to interdisciplinary team meetings, offering insights based on direct experiences working with residents daytoday.
- Conducted room checks regularly ensuring cleanliness and safety regulations are met.
- Trained new hires on company policies and procedures improving overall efficiency of the team.
- Participated in regular staff meetings and professional development opportunities to enhance knowledge of best practices in residential care environments.
- Enhanced the quality of life for residents through engaging activities and social interactions.
- Facilitated group activities and outings, encouraging socialization among residents while maintaining their safety.
- Monitored residents'' health conditions, reporting any changes or concerns to the appropriate medical staff promptly.
- Actively participated in discharge planning process by preparing documentation reports.
- Collaborated with healthcare professionals to ensure comprehensive care and support for residents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Followed nutritional plans to prepare optimal meals.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Documented patient information and care activities in electronic health record.
Resident Care Worker
Bayshore Home Health
01.2007 - 12.2016
- Assisted residents with daily living tasks, promoting independence and dignity.
- Promoted a positive atmosphere within the residence by addressing concerns promptly and maintaining open communication with staff members.
- Contributed to interdisciplinary team meetings, offering insights based on direct experiences working with residents daytoday.
- Provided emotional support to residents, fostering strong relationships built on trust and empathy.
- Assisted with meal planning, preparation, and feeding as required, ensuring proper nutrition for each resident.
- Maintained a safe and clean environment by adhering to hygiene standards and infection control protocols.
- Conducted room checks regularly ensuring cleanliness and safety regulations are met.
- Managed medical appointments by scheduling visits, coordinating transportation, accompanying clients when needed.
- Trained new hires on company policies and procedures improving overall efficiency of the team.
- Participated in regular staff meetings and professional development opportunities to enhance knowledge of best practices in residential care environments.
- Enhanced the quality of life for residents through engaging activities and social interactions.
- Assisted residents in devising and achieving personal goals, promoting autonomy and selfsufficiency.
- Administered medications according to prescribed schedules, ensuring accurate dosages and timely administration.
- Facilitated group activities and outings, encouraging socialization among residents while maintaining their safety.
- Monitored residents'' health conditions, reporting any changes or concerns to the appropriate medical staff promptly.
- Collaborated with healthcare professionals to ensure comprehensive care and support for residents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Diploma - Medical Admin
Academy of Learning Career College
Summerside, PE12-2015
Diploma - Health Care Worker
Marguerite Connolly Training & Consulting
Charlottetown06-2005
Skills
- Medical billing management
- Conflict resolution strategies
- Patient confidentiality maintenance
- Resource allocation optimization
- Time management
- Staff supervision and training
- Patient scheduling proficiency
- Attention to detail focus
- Organizational skills development
- Problem-solving capacity
- Multitasking abilities enhancement
- Teamwork and collaboration aptitude
Timeline
Medical Administrator
Summerside Vision Clinic
05.2023 - Current
Sales Assistant
Summerside Vision Clinic
05.2023 - Current
Resident Care Worker
Home Instead
03.2011 - 12.2016
Resident Care Worker
Bayshore Home Health
01.2007 - 12.2016
Diploma - Medical Admin
Academy of Learning Career College
Diploma - Health Care Worker
Marguerite Connolly Training & Consulting
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