Dylan Carson
New Westminster
Summary
Medical administration professional with proven record of optimizing healthcare operations through efficient management of patient information and administrative tasks. Known for collaborative approach and commitment to achieving results, adapting seamlessly to evolving healthcare needs. Expertise in healthcare regulations and office management, bringing reliability and flexibility to any team.
Overview
5
5
years of professional experience
Work History
Medical Administrator
Telus Health Mycare
11.2020 - Current
- Working to improve & enhance patients lives through effective & passionate care
- Processing results for labs, imaging, specialist notes etc.
- Assisting patients with booking appointments, troubleshooting their app, requisition inquiries, referrals, & any other issue that may arise
- Managing prescriptions
- Filling out various types of requisitions for labs, imaging, injections, etc.
- Referring patients to an appropriate specialist or healthcare service
- Processing forms & important confidential documents related to patient care
- Liaising with doctors to assist them with their appointments & any questions they may have about their patients files, tech issues, etc.
- Working to improve our LGBTQ2SIA+ policies & provided an excel spreadsheet of resources
- Responding to emails from patients for various inquiries
- Triaging faxes to the appropriate department on Salesforce
- Trained on CHR
- Actioning appointments, PHN checks, sending e-faxes, messages, etc. through CHR.
Drivers Licensing Agent
ICBC
11.2019 - 07.2020
- Coordinated solutions with departments such as adjudication & driver licensing offices
- Assisted clients with updating personal information, inquiries about debt, suspensions, declaration of death, etc.
- Acquired full knowledge of the BC driving laws through a 2 month training program
- Assisted law enforcement inquiries about driver licensing
- Booked clients appointments for road testing, knowledge testing, & ID renewals
- Worked in a highly monitored environment with key stroke security
- First point of contact for clients calling about driver licensing
Education
No Degree - Medical Office Administration
Macewan University
Edmonton, AB05-2017
High School Diploma -
Bev Facey Community High School
Sherwood Park, AB06-2014
Skills
- Medical billing management
- Conflict resolution strategies
- Resource allocation optimization
- Patient confidentiality maintenance
- Time management
- Electronic health records such as CHR
- Patient scheduling proficiency
- Attention to detail focus
- Medical terminology expertise
- Appointment coordination efficiency
- Multitasking
- Patient records administration
Languages
English
Native or Bilingual
Timeline
Medical Administrator
Telus Health Mycare
11.2020 - Current
Drivers Licensing Agent
ICBC
11.2019 - 07.2020
No Degree - Medical Office Administration
Macewan University
High School Diploma -
Bev Facey Community High School
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