Joseph Torres
Livermore
Summary
Dynamic Customer Solutions Consultant with a proven track record at Fastenal, generating over $435,000 in new revenue year to date. Skilled in client relationship building and CRM software, I excel in problem-solving and adaptability, fostering long-term loyalty and driving business growth through effective communication and strategic sales initiatives.
Overview
7
7
years of professional experience
Work History
Customer Solutions Consultant
Fastenal
01.2025 - Current
- Managed and led customer interaction remotely or face-to-face.
- Used consultative sales approach to understand and meet customer needs.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Currently at $435,615 of new revenue generated year to date.
- Attend trade shows hosting customers from my book of business.
Account Manager
Fastenal
01.2023 - 12.2024
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Engineered Products Sales Representative
Basalite Concrete
10.2021 - 04.2022
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
Territory Sales Manager
Zynex Medical
11.2020 - 10.2021
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Warehouse Specialist
Medline
02.2019 - 10.2020
- Loaded and unloaded items from and to shipping containers and vessels.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Assistant Baseball Coach
Tracy Unified School District
02.2019 - 05.2020
- Assisted head coach in baseball practice and game planning, skill development, upkeep of field and recruitment of student-athletes.
- Organized fundraising events, resulting in over $8,000 in revenue for baseball program.
- Developed profound sense of team belonging throughout season.
Education
Business Management
Jessup University
Rocklin, CA12-2019
Skills
- Client relationship building
- CRM proficiency
- Adaptability and flexibility
- Retention strategies
- Customer service
- Problem-solving
- Team collaboration
Timeline
Customer Solutions Consultant
Fastenal
01.2025 - Current
Account Manager
Fastenal
01.2023 - 12.2024
Engineered Products Sales Representative
Basalite Concrete
10.2021 - 04.2022
Territory Sales Manager
Zynex Medical
11.2020 - 10.2021
Warehouse Specialist
Medline
02.2019 - 10.2020
Assistant Baseball Coach
Tracy Unified School District
02.2019 - 05.2020
Business Management
Jessup University
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