Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Michael Brown

New Glasgow

Summary

Dynamic Customer Solutions Consultant with a proven track record at Fastenal Canada, excelling in client relationship building and CRM proficiency. Successfully enhanced customer engagement through consultative sales strategies, driving business growth. Recognized for problem-solving abilities and maintaining professionalism, fostering long-lasting partnerships while achieving significant cost savings in procurement.

Diligent Sales Prodessional with robust background in providing innovative customer solutions. Proven success in identifying and resolving complex client issues, fostering high customer satisfaction. Demonstrated problem-solving abilities and strong communication skills.

Overview

31
31
years of professional experience

Work History

Customer Solutions Consultant

Fastenal Canada
08.2019 - Current
  • Developed expert product knowledge to effectively answer questions and recommend appropriate solutions.
  • Leveraged CRM software effectively to track interactions with prospects, improving follow-up efficiency.
  • Maintained a high level of professionalism when interacting with customers, building long-lasting relationships.
  • Developed, enhanced and grew customer relationships through lead generation.
  • Used consultative sales approach to understand and meet customer needs.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Set up appointments with potential and current customers to promote new products and services.

Purchasing Manager

EMCO
06.2011 - 08.2019
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Analyzed market trends and adjusted procurement strategies accordingly for optimal results.

Service Manager

Stone's RV
05.2007 - 06.2011
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Store Manager

Wacky Wheatley's TV and Stereo
07.1994 - 04.2007
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

Bachelor of Arts - History

Mount Allison University
Sackville, NB
04-1996

Skills

  • Client relationship building
  • CRM proficiency
  • Performance tracking
  • Problem-solving
  • Customer service
  • Time management
  • Multitasking Abilities
  • Active listening
  • Customer relationship management
  • Product and service knowledge
  • Sales strategy
  • Inventory management

Languages

English
Native or Bilingual

Timeline

Customer Solutions Consultant

Fastenal Canada
08.2019 - Current

Purchasing Manager

EMCO
06.2011 - 08.2019

Service Manager

Stone's RV
05.2007 - 06.2011

Store Manager

Wacky Wheatley's TV and Stereo
07.1994 - 04.2007

Bachelor of Arts - History

Mount Allison University

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Michael Brown