Joseph Schaffner
Montreal,QC
Summary
Craftsmanship enthusiast with a distinguished career spanning luxury retail management roles with prestigious brands like Hermès, Rolex, Van Cleef & Arpels and Cartier & Montblanc. Driving sales, fostering exceptional customer experiences, and leading high-performing teams. From cultivating client relationships to analyzing market trends and exceeding sales targets, my track record showcases a commitment to operational excellence and driving brand success.
Overview
8
8
years of professional experience
Work History
Flagship Store Manager
Maison Birks
Montreal, QC
10.2019 - 09.2024
- Lead all aspects of boutique operations, including staff management, inventory control, and customer service, to ensure exceptional client experiences.
- Cultivate a high-performing team through recruitment, training, and performance management, fostering a positive work environment and ensuring staff productivity and motivation.
- Analyze sales data and market trends to identify opportunities for growth and improvement, adjusting strategies as needed to maximize profitability and achieve sales targets.
- Conducted regular sales performance analyses and market research, leading to the introduction of a new product line that contributed to an increase in overall revenue.
Sales Associate,
Hermès
Paris, Montreal
08.2018 - 09.2019
- Contributed to the achievement of sales targets and exceeded KPIs through proactive sales techniques and teamwork, positively impacting the overall performance of the boutique
- Navigate and manage the complexities of acquiring highly sought-after items, effectively communicating with clients about product scarcity, and alternative options to meet their unique needs to ultimately fostering trust and long-term relationships.
- Established a robust client database and executed targeted outreach initiatives, leading to a increase in VIP client retention and a rise in referral sales.
- Demonstrated proficiency in conveying the heritage and craftsmanship behind Hermes products, resulting in increase in average transaction value among high-net-worth clients.
Assistant Boutique Manager
Montblanc
Montreal, QC
01.2017 - 08.2018
- Assist in overseeing daily operations, including staff supervision, scheduling, and performance management, to ensure optimal efficiency and service excellence.
- Collaborate with the manager to develop and implement strategies for achieving sales targets and maximizing profitability, leveraging strong analytical skills and market insights.
- Provide mentorship and training to team members, fostering a culture of continuous learning and development to enhance product knowledge and sales skills.
- Conducted weekly sales training sessions focusing on product features and selling techniques, resulting in improvement in sales performance across the team.
Visual Merchandiser
Montblanc
Montreal, QC
11.2016 - 01.2017
- Conceptualize and execute visually compelling displays that showcase Montblanc products in alignment with brand standards, utilizing creativity and attention to detail.
- Developed seasonal window displays that garnered attention from passersby, resulting in an increase in foot traffic and a boost in sales during promotional periods.
- Collaborate with store management to plan and implement floor layouts and product placements that optimize traffic flow and enhance the shopping experience.
- Redesigned the store layout to highlight key product collections, resulting in a an increase in sales of featured items.
Brand Ambassador
m0851
Montreal, QC
04.2016 - 12.2016
- Act as a passionate advocate for the m0851 brand, embodying its values and ethos while delivering exceptional customer experiences to drive brand loyalty and sales.
- Personally curated wardrobe selections for clients, resulting in an increase in average transaction value and a rise in customer retention rates.
- Develop and maintain deep product knowledge, staying informed about m0851's craftsmanship, materials, and design philosophy to effectively communicate brand authenticity and value proposition.
- Collaborate with marketing and sales teams to execute brand initiatives and promotional events, contributing to increased brand visibility and market penetration.
Education
Minor in Art & Sciences - Communication
Université De Montréal
Montreal, QC04-2015
High School Degree in Management Sciences And Technologies - Marketing
Lycée Lyautey
Casablanca, Morocco06-2012
Professional Studies Certificate - Administration Studies
Lycée Lyautey
Casablanca, Morocco06-2010
Skills
- Leadership and Team Management
- Customer Relationship Management
- Sales Strategy Development and Execution
- Inventory Management
- Product Knowledge
- Visual Merchandising
- Training and Development
- Operations Oversight
- French: first language
- Arabic: second language
- English: spoken and written
- Spanish: spoken and written
Timeline
Flagship Store Manager
Maison Birks
10.2019 - 09.2024
Sales Associate,
Hermès
08.2018 - 09.2019
Assistant Boutique Manager
Montblanc
01.2017 - 08.2018
Visual Merchandiser
Montblanc
11.2016 - 01.2017
Brand Ambassador
m0851
04.2016 - 12.2016
Minor in Art & Sciences - Communication
Université De Montréal
High School Degree in Management Sciences And Technologies - Marketing
Lycée Lyautey
Professional Studies Certificate - Administration Studies
Lycée Lyautey
Similar Profiles
Dongqing (Nicole) ZhangDongqing (Nicole) Zhang
Sales Associate at Maison Birks (First Canadian Place)Sales Associate at Maison Birks (First Canadian Place)
Mykhailo BoikoMykhailo Boiko
Sales Professional at Maison BirksSales Professional at Maison Birks
Alex CharbonnierAlex Charbonnier
Bartender at Restaurant Henri Brasserie Française / Hotel BirksBartender at Restaurant Henri Brasserie Française / Hotel Birks