Dongqing (Nicole) Zhang
Toronto,ON
Summary
As a graphic designer with 10 years of experience, I was fortunate to land a sales position at a high-end brand, Maison Birks, when I applied for the first time in 2022. This career change has been significant for me, and I have found great enjoyment in it, leading me to believe that this is something I would like to pursue in the future. Sales roles in the retail industry share common ground with advertising, as both aim to showcase product features and address customer needs. My previous work experiences have not been in vain, and I found I like myself more when I am behind the sales counter.
Overview
3
3
years of professional experience
Work History
Sales Associate
Maison Birks (First Canadian Place)
11.2021 - 01.2023
- Packed up the phone order and online sale
- Followed up the special order and costume design cases
- Greeted the walk in customers and helped with product questions, selections, and purchases.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Checked and confirmed the stock with the log book
Graphic Designer and Marketing Coordinator
OTT Financial Group, Toronto
01.2020 - 06.2020
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Education
Bachelor of Arts - Graphic Design
Ontario College of Arts And Design University
Toronto, ON06.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Adaptability
- Point of sale operation
- Listening Skills
- Watch Knowledge ( Especially in Cartier, Tudor, Grand Seiko and etc)
- Gem stone Knowledge
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Rewarad
One of my design piece is published for OCAD first year course textbook second edition of Colour and Two-
Dimensional Design, ebook and interactive website
written by Glenn Mcarthur.
Timeline
Sales Associate
Maison Birks (First Canadian Place)
11.2021 - 01.2023
Graphic Designer and Marketing Coordinator
OTT Financial Group, Toronto
01.2020 - 06.2020
Bachelor of Arts - Graphic Design
Ontario College of Arts And Design University
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