Hovig Makssi Kalayjian
Kitchener,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Wine Merchant
Arterra Wines Canada Inc.
Waterloo, ON
10.2019 - Current
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Restocked products and rotated items according to standard procedures and sales reports
Customer Service Specialist
Rogers
Waterloo, ON
05.2018 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Team Supervisor
Tim Hortons
Waterloo, ON
03.2016 - 05.2018
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Managed performance reviews for 10 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Built strong relationships with customers through positive attitude and attentive response.
- Maintained clean and presentable cafe by wiping, sanitizing and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
- Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products.
Education
Bachelor of Science - Software Engineering
University of Guelph
Guelph, ON04.2021
Skills
- Rewards Programs
- Sales Promotion
- Merchandise Sales
- Customer Loyalty
- Cash Register Operations
- Productivity Maximization
- Store Opening and Closing
- Client Relationships
- Brand Awareness
Timeline
Wine Merchant
Arterra Wines Canada Inc.
10.2019 - Current
Customer Service Specialist
Rogers
05.2018 - 01.2020
Team Supervisor
Tim Hortons
03.2016 - 05.2018
Bachelor of Science - Software Engineering
University of Guelph