Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joseph Chakanza

Saskatoon,CA

Summary

As a college student eager to gain work experience, I am a highly competitive individual who enjoys playing sports. With 4 years of experience as a seasoned Customer Service Associate, my dedication lies in providing the highest quality service and ensuring customers feel welcome. I am committed to exceeding sales expectations and contributing to the achievement of company goals. Known for my timely and situational awareness, I am dedicated to creating productive work environments. My enthusiasm and motivation drive me to excel in customer service, and I thrive both independently and within team settings to achieve common objectives. With strong communication skills and a knack for problem-solving, I am passionate about creating positive customer experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

The Salvation Army Thrift Store
11.2022 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Cook

Chester's Chicken, Moose Jaw
07.2022 - 08.2022

Customer Service Team Member

KFC
05.2021 - 07.2022
  • Implemented and developed customer service training processes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.

Education

High School diploma -

Moose Jaw
06.2022

Skills

  • Exceptional Communicator
  • Customer Service
  • Problem Resolution
  • Complex Problem-Solving
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Problem-Solving
  • Multitasking
  • Attention to Detail
  • Adaptability and Flexibility
  • Reliability

Languages

English
Native or Bilingual

Timeline

Customer Service Associate

The Salvation Army Thrift Store
11.2022 - 08.2023

Cook

Chester's Chicken, Moose Jaw
07.2022 - 08.2022

Customer Service Team Member

KFC
05.2021 - 07.2022

High School diploma -

Moose Jaw
Joseph Chakanza