Israt Laila
Saskatoon,SK
Summary
Enthusiastic and motivated customer Service Representative bringing top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Associate
Digital One
01.2001 - 12.2001
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Casier
Dunkin Donuts
08.2000 - 06.2001
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Customer Service Associate
Walgreens Pharmacy
08.2000 - 12.2000
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Offered customer advice and assistance, paying attention to particular needs or wants.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Administrative Assistant
Eastern University
03.2007 - 08.2013
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff.
- Drafted correspondence and other documents for the CEO and department heads in the company's voice.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Administrative Officer
North South University
01.2015 - 06.2022
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for the company database.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Science - Economics
Monash University
Melbourne, Australia12.1999
Skills
- Cash Counting Machine Operations
- Product and Service Sales
- Cleaning and Sanitizing
- Product Location
- Refunds and Exchanges
- Microsoft Office
- Customer Relations
- Payment Collection
- Online Orders Preparation
- Cash Drawer Management
- Coupon Redemption
- Receipt and Refund Issuance
Fluent in English and Bengali reading, writing, and speaking.
Born in Bangladesh, I have studied English for multiple years in English both in Bangladesh and Australia. I am also fluent in Bengali reading, writing, and speaking as this is my mother language.
Timeline
Administrative Officer
North South University
01.2015 - 06.2022
Administrative Assistant
Eastern University
03.2007 - 08.2013
Customer Service Associate
Digital One
01.2001 - 12.2001
Casier
Dunkin Donuts
08.2000 - 06.2001
Customer Service Associate
Walgreens Pharmacy
08.2000 - 12.2000
Bachelor of Science - Economics
Monash University
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