Md Towhidul Islam
Saskatoon,SK
Summary
A dedicated Customer Service Specialist with a strong ability to prioritize and multi-task in fast-paced environments. Now transitioning into community support work with a vision to make a positive impact by providing exceptional care to those in need. Eager to contribute to building a supportive community where individuals can thrive and achieve their goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Associate
A To Z Cloud Kitchen
Saskatoon, Saskatchewan
10.2022 - Current
- Take orders from the customers, both in person and over the phone. Provide product recommendations based on customer needs.
- Maintained knowledge of current sales promotions and new product releases.
- Handle payment operations from the customers through various means. (Cash, card, web payment)
- Demonstrate active listening skills when responding to customer questions and complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Customer Service Officer
Mercantile Bank Limited
Dhaka, Bangladesh
09.2011 - 09.2022
- Engaged in friendly discussions with customers, so that they were aware of bank products and services, and could make informed financial decisions.
- Handled inbound calls from customers and assisted them with financial planning and associated inquiries.
- Sold various asset products of the bank (retail loans, corporate loans and credit cards, etc.) to prospective customers.
Education
MBA - Marketing
University of Dhaka
Dhaka, Bangladesh12-2013
Skills
- First Aid and CPR
- Class 5 driver's license
- $2 million liability insurance for vehicle
- Covid vaccinated
- Customer Support
- Active listening
- Detail oriented
- Problem Resolution
Certification
- First Air, CRP-A & AED
References
References available upon request.
Timeline
Customer Service Associate
A To Z Cloud Kitchen
10.2022 - Current
Customer Service Officer
Mercantile Bank Limited
09.2011 - 09.2022
MBA - Marketing
University of Dhaka
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