Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
JOSE COSTA

JOSE COSTA

Law Enforcement
Woodbridge,ON

Summary

QUALIFICATIONS AND ATTRIBUTES


Over 29 years of experience in Law Enforcement, Security, Leadership and Customer Service


Multi-tasking team leader, strong facilitator adept at working cross-departmentally with co-management and top-level leadership, excellent mentor, multi-tasking, positive rapport builder, inspire trust and guides teams towards organizational goals for executing successful, new initiatives.


Create dynamic and positive workplace culture to align with organizational mission and values. Mentors current and new hires to achieve overall team success.

Overview

31
31
years of professional experience
1
1
Certification

Work History

TEAM LEAD REVENUE PROTECTION

Toronto Transit Commission
07.2019 - Current


  • Provide excellent customer service to passengers, employees, and the general public, at all times
  • Treat passengers, members of the public and employees with respect and dignity, ensuring their needs are met
  • Ensure all persons including those with disabilities are accommodated and/or addressed in accordance with the Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA)
  • Committed to supporting all Community Engagement Unit initiatives
  • Assist the Staff Sergeant – Transit Enforcement in ensuring that Transit Enforcement Officers (TEO’s) carry out their activities effectively and in accordance with standards and procedures, ensuring harmony with other TTC departments and Emergency Response agencies
  • Schedule work assignments and supervise daily work performances of TEO’s in the Special Constable department
  • Ensure TEO’s are familiar with and comply with policies, procedures, practices, rules, regulations, and safe work conditions
  • Ensure that all serious occurrences are promptly investigated, documented, and reported to the appropriate authorities and agencies
  • Ensure TEO’s are processing arrested persons and evidence in accordance with established standards
  • Complete timely Employee Performance Appraisals (EPA’s), motivating, monitoring, and assessing work promotions and step rate increases
  • Review reports, documents, statements that are prepared and submitted by TEO’s for completeness, accuracy, to ensure distribution to appropriate TTC departments and emergency services personnel
  • Ensuring the Scene of Crime Officer (SOCO) take photos of crime scenes and submit necessary reports
  • Ensure TEO’s are available for special assignments, perform duties of a TEO’s as required
  • Conduct special security/law enforcement assignments or investigations of potentially complex, confidential, and sensitive in nature
  • Ensure that field offices, vehicles are properly equipped and maintained
  • Attend regular scheduled meetings with the Staff Sergeants suggesting new or improved security measures and initiatives
  • Attend court on behalf of the TTC when required and provide evidence
  • Liaise with lawyers, agents and witnesses regarding case preparation, presentation, adjournments, and submission for sentencing
  • Assist in field audits regarding special interest groups, attend and meet TTC supervisors and emergency agencies when required
  • Keeping the Head of Transit Enforcement Unit and department management apprised of all relevant issues and activities

SERGEANT- Special Constable

Toronto Transit Commission
07.2019 - 08.2023
  • Guided, mentored, and supervised special constables to improve job performance and safety
  • Wrote detailed reports outlining case findings for internal files and legal purposes
  • Participated in court hearings to provide written reports, evidence and verbal testimonies
  • Kept meticulous and detailed records of each case to avoid causing any problems with prosecution
  • Gathered facts from interviews of suspects, witnesses, and complainants
  • Investigated complaints brought by members of community by conducting interviews and compiling evidence
  • Preserved evidence for court hearings and checked integrity of individual pieces
  • Deliver calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise
  • Assigned schedules and coordinated leave time to maintain optimal coverage
  • Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards
  • Appeared in court and testified under oath
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations
  • Monitored and evaluated performance of special constables to identify weaknesses and provide feedback for improvement
  • Talked regularly with citizens to establish rapport and become familiar presence in area
  • Confronted and resolved emergency and non-emergency situations
  • Educated staff members on proper field procedures to boost public trust in officers and efficiency
  • Built excellent rapport and working relationship with community to build trust and improve upon communication
  • Utilized clear communication and interpersonal skills to build relationships with citizens and staff
  • Responded to emergency calls to provide assistance to citizens in need
  • Monitored crowded public areas and events to mitigate risk and promote safety

SPECIAL CONSTABLE

Toronto Transit Commission, TTC
05.2008 - 07.2019
  • Provided excellent customer service, assistance to passengers, employees, and the general public
  • Enforced the Federal, Provincial and Municipal Statutes within the City of Toronto, York, and Peel when a criminal investigation originated on a TTC property or vehicle
  • Enforced the Mental Health Act (MHA), Liquor License Act (LLA), Controlled Drugs and Substance Act (CDSA), Criminal Code of Canada (C.C.C.), Provincial Offenses Act (POA) and Trespass to Property Act (TPA)
  • Investigated, arrested, and issued Provincial Offences Notices, apprehended, cautioned, or released defendants, persons in crisis or offenders when warranted
  • Investigate theft, fraud, mischief, assault, sexual assault, gathered and preserved evidence, took
  • Scene of Crime Operatives (SOCO) photos, interviewed, took victim(s), witness statements documentation of reports
  • Communicated with employees, customers, police and members of the public in a professional manner
  • Completed criminal and Provincial Crown briefs for court and attended court as required
  • Performed Acting Sergeant duties when required, daily deployment, assigned vehicles and zones, continuously engaged in complex decision making and supervising of Transit Enforcement Officers
  • Performed coach officer duties, trained, mentored, assessed, and evaluated their performance

SPECIAL CONSTABLE/COURT OFFICER

Toronto Police Service
03.2001 - 05.2008
  • Booked inmates upon arrival for court, updated crown briefs and produced bail documents with conditions set out by presiding Judge or Justice of the Peace
  • Provided effective safety measures to employees, general public, inmates during escort
  • Performed Level 1, 2 and 3 searches, handcuffed and escorted inmates to and from court when required Enforced the Trespass to Property Act (TPA), Police Services Act (PSA), and Public Works
  • Protection Act (PWPA), engaged with emotionally disturbed persons and provided medical assistance as required

RETAIL LOSS PREVENTION INVESTIGATOR

The Bay
06.1992 - 05.2003
  • The Bay
  • Protected employees, assets and facilities ensuring top priority for safe and secure environment
  • Investigated thefts, security breaches and frauds
  • Apprehended shoplifters and attended court as required
  • Managed department’s month-end statistics reports, staff scheduling and training modules
  • Spokesperson for Loss Prevention Awareness and Security Procedures

Education

Humber Real Estate Education Program - Real Estate

Humber College
Toronto, ON
05.2023

Certificate - Law And Security Certificate

Humber College
Toronto, ON
1997

High School Diploma -

Brother Edmund Rice Secondary School
Toronto, ON
06.1993

Skills

  • Proven exceptional leadership, time management, multi-tasking, organizational, interpersonal
  • Verbal, technical writing, and communication skills
  • Stellar ability to deal with wide variety of stressful and precarious situations in a professionally, responsible, and timely manner
  • Comprehensive knowledge of the law enforcement and its terminology, related processes
  • Application of policies and procedures
  • Extensive knowledge of the TTC By-Law #1, Trespass to Property Act (TPA), Liquor License Act (LLA), Mental Health Act (MHA), Criminal Code of Canada (CCC), Controlled Drugs and Substances Act (CDSA), Accessibility for Ontarians with Disabilities Act (AODA), Ontario Human Rights Code (OHRC), Municipal, Provincial and Federal statutes related to law enforcement
  • Proficient in Microsoft applications, social media and all job-related technology and software
  • Field Support
  • Process Improvement Initiatives
  • Operational Efficiency and Safety
  • Task Monitoring
  • Workplace Safety
  • Complaint Resolution
  • Overseeing Personnel
  • Employee Evaluation
  • Team-Building Exercises
  • Corrective Actions
  • Preventable Injuries
  • Performance Improvement
  • Team Monitoring
  • Resource Allocation
  • Team Member Motivation
  • Joint Ventures
  • Prevention Strategies

Certification

Sworn Commissioner of Oaths, Province of Ontario, for the Toronto Transit Commission


De-escalation Strategies: Managing Instrumental and Expressive Behaviours


Bystander Training Communicating Across Cultures,

Culturally Sensitive Issues Confronting Bias: Thriving Across our Differences, Cultivating Cultural Competence and Inclusion, Diversity and Inclusion in a Global Enterprise and Belonging Executive Leadership, Developing Competitive Strategy, Hiring and Developing your Future

Timeline

TEAM LEAD REVENUE PROTECTION

Toronto Transit Commission
07.2019 - Current

SERGEANT- Special Constable

Toronto Transit Commission
07.2019 - 08.2023

SPECIAL CONSTABLE

Toronto Transit Commission, TTC
05.2008 - 07.2019

SPECIAL CONSTABLE/COURT OFFICER

Toronto Police Service
03.2001 - 05.2008

RETAIL LOSS PREVENTION INVESTIGATOR

The Bay
06.1992 - 05.2003

Humber Real Estate Education Program - Real Estate

Humber College

Certificate - Law And Security Certificate

Humber College

High School Diploma -

Brother Edmund Rice Secondary School

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