Maryam Pervaiz
Milton,ON
Summary
Hardworking and positive new graduate from the University of Waterloo. I'm a talented leader, who is experienced and dedicated to enhancing employee satisfaction and business success. I am eager to invest my time and energy into a company where I can grow and foster my skills.
Overview
7
7
years of professional experience
Work History
Team Lead
Activate Games
01.2023 - 03.2024
- Provided and managed a high-performing customer service team, consistently exceeding company performance benchmarks.
- Responsible for daily financial reporting including organizing and completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
- Implemented new policies and procedures to foster a positive environment, and ensure efficient and organized operations on a daily basis.
- Created and managed employee schedules, including inputting into ADP Workforce.
- Responsible for overseeing all staff on shift, delegating tasks, providing them with guidance and support as needed.
- Responsible for hiring and onboarding new hires.
- Collaborated with and led team on troubleshooting technical issues of components.
- Maintained rooms by delegating cleaning, painting, and any required maintenance, inventory and spares.
- Received, tracked, and maintained inventory.
Marketing Manager
Remax Realty
01.2023 - 08.2023
- Co - Op Work Term
- Maintained and re-organized CRM system (Follow - up Boss), including updating database of clients, following up with leads and prospects, and preformed data - entry tasks.
- Effectively and efficiently organized and managed the marketing and graphic design team, and ensured a seamless work-flow between the two departments.
- Responsible for preparing offers, creating all related forms/documents to be sent out to clients. Ensured all deadlines were being met on time, to deliver final offers or documents to close transactions.
- Curated weekly and monthly goals/daily tasks for my team, and boss to meet.
- Coordinated appointments between agents and clients, and handled all incoming calls to forward to sale representatives.
- Uploaded, scanned, and processed new listing documents, and MLS listings.
Key Holder Supervisor
SMCP
01.2022 - 01.2023
- Highest preforming PT sales employee, contributing an average of 40% of sales towards CT each day. Was promoted to a Supervisor within first year of employment,
- Assisted the General Manager in all aspects of store operations, including inventory management, visual merchandising, and sales training.
- Supervised and provided leadership to a team of 10 - 15 salespersons, for a busy luxury store, in absence of manager.
- Responsible for opening and closing store, successfully preformed SOD and EOD duties.
- Responsible for financial reporting to upper management.
- Conducted weekly sales meetings to review KPIs and set sales targets for the team.
Beauty Specialist
Shoppers Drug Mart - Beauty Boutique
01.2017 - 12.2022
- Provided excellent customer service by recommending unique solutions catered to client's personal concerns.
- Performed high quality makeup looks for multiple clients, for special events.
- Top PT sales associate: exceeded individual sale goals consistently and contributed to 35% of the team's largest single day sale of $30,000.
- Developed long term relationships with clients to create repeated business opportunities through e- clienteling.
- Achieved increased customer engagement by 35%, and increased followers by 60%.
Assistant Training Content Developer
Employment and Social Development Canada
01.2022 - 05.2022
- Co - Op Work Term Job
- Assisted in building and maintaining engaging e- learning and blended training products related to Employment and Social Development Canada (ESDC) programs (Temporary Foreign Worker program, Passport program, Citizen Services, and Grants and Contributions program.
- Converted over 30 trainings and content per week, into accessible documents in English and French
- Directed and led a regional training for a team of over 45 managers.
Inside Sales Representative
New Age Technology
05.2021 - 08.2021
- Co - Op Work Term Job
- Multifaceted role in the legal, marketing, and sales department.
- Worked alongside legal team to draft contracts and proposals for deals.
- Utilized salesforce to maintain and update clientele information and contact.
- Maintained marketing campaign and generated 600 new leads, resulting in 15% of new deals and long- term clients.
- Data-mined and made an average of 130 sales calls per day.
- Independently closed three deals over the course of four months.
Education
Bachelor of Arts - Legal Studies
University of Waterloo
Waterloo, ON12.2023
Skills
- Results - driven leader, proven with years of experience in management and leadership
- Innovative, Proactive, and constantly looking for ways to improve
- Excellent written and oral communication skills
- Proficient in Microsoft Word, MAC OS, Google Applications, and CRM systems including Salesforce and Follow up - Boss
- Strong interpersonal skills, and an amazing team player
- Organized individual with excellent time management skills, and multi-tasking skills
Languages
English
Native or Bilingual
French
Professional Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Lead
Activate Games
01.2023 - 03.2024
Marketing Manager
Remax Realty
01.2023 - 08.2023
Key Holder Supervisor
SMCP
01.2022 - 01.2023
Assistant Training Content Developer
Employment and Social Development Canada
01.2022 - 05.2022
Inside Sales Representative
New Age Technology
05.2021 - 08.2021
Beauty Specialist
Shoppers Drug Mart - Beauty Boutique
01.2017 - 12.2022
Bachelor of Arts - Legal Studies
University of Waterloo
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