Jorge Buch
Beaumont
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
6
6
years of professional experience
Work History
Claims Advisor
Desjardins General Insurance Group
02.2020 - Current
- Investigates complex bodily injury claims regarding coverage, liability, injuries, and other accident-related damages promptly and thoroughly.
- Promotes business relationships with Plaintiff Counsel to resolve claims files promptly in a fair, reasonable and professional manner through good communication.
- Negotiates fair settlements with policyholders and claimants, maintaining a professional demeanor during sensitive discussions.
- Identifies fraudulent activities by analyzing patterns in submitted claims, protecting company resources from potential losses.
- Volunteers as Change Ambassador for Alberta BI team.
Quality Advisor
Legal Aid Alberta
01.2018 - 01.2020
- Assisted in developing quality assurance strategies for improved production processes, designed training for new employees, and implemented change management initiatives.
- Helped develop support tools for managers and employees, tested them with users impacted by the change, and identified performance indicators.
- Collaborated with project contributors, identified internal stakeholders and analyzed human and organizational impacts.
- Participated in continuous improvement initiatives, contributing to overall company growth and success.
- Monitored staff organization and suggested improvements to daily functionality.
Legal Clinic Volunteer
Edmonton Community Legal Center
01.2018 - 01.2020
- Performed clerical and administrative support duties to optimize workflow procedures.
- Assisted with maintaining a well-organized filing system, ensuring easy access to necessary documents.
- Reduced wait times for appointments through efficient clinic management and scheduling techniques.
Education
Bachelor of Commerce - Legal Studies in Business
MacEwan University
Edmonton, AB06.2024
Paralegal Diploma -
MacEwan University
Edmonton, AB11.2021
Bachelor of Arts - Anthropology
University of Alberta
Edmonton, AB06.2006
Skills
- Communicates effectively and customer focus
- Drive results and action-oriented
- Nimble learning
- Claims analysis
- Microsoft Office
- Policy Interpretation
- Knowledge of Bodily Injury and Disability Management
- Legal proceedings knowledge
- Risk Management
- Data analysis proficiency
- Innovation and Creativity
Timeline
Claims Advisor
Desjardins General Insurance Group
02.2020 - Current
Quality Advisor
Legal Aid Alberta
01.2018 - 01.2020
Legal Clinic Volunteer
Edmonton Community Legal Center
01.2018 - 01.2020
Bachelor of Commerce - Legal Studies in Business
MacEwan University
Paralegal Diploma -
MacEwan University
Bachelor of Arts - Anthropology
University of Alberta
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