Bravin Murugadasan
Brampton
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Client Advisor (Health Insurance)
Desjardins Insurance
01.2025 - 03.2025
- Helped client receive coverage information of their accounts.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Able to update clients on claims status and help them navigate through their work benefits plan.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved customer satisfaction rates by addressing escalated claims promptly and professionally.
- Communicated with health providers to asses coverage and go over pre-determinations.
Grants Management Specialist
Gustin Quon
01.2023 - 12.2024
- Assisted in developing strategies for increasing organizational capacity for successful grant management
- Reviewed contracts and agreements related to grants to ensure adherence to terms and conditions
- Prepared and submitted grant reports, including financial reporting, in timely manner
- Participated in professional development opportunities focused on improving knowledge of grants management processes and trends
Automotive Adjuster
Economical Insurance
01.2022 - 08.2022
- Securing details of auto claim by corresponding with claimants and/or representatives
- Coordinated services from contractors, appraisers, and other professionals to expedite claims resolution
- Identified subrogation opportunities by thoroughly reviewing all available information related to particular claim
- Negotiated settlements with policyholders or claimants within approved authority limits
- Attended industry conferences, workshops, and training sessions to stay current on trends and best practices in claims management
Customer Experience Associate
Switch Health
11.2021 - 03.2022
- Process appointment bookings and provide results as per standardized operating procedures, industry regulation and Switch Health Code of Conduct and Ethics
- Managed multiple customer accounts simultaneously, prioritizing tasks as needed
- Provided exceptional service during high-volume periods or last-minute requests from customers
- Participated in regular team meetings, sharing insights and best practices with colleagues
- Gave customers results of Corona virus tests done for travelling
Technical Support
Rogers Communications Inc
02.2021 - 03.2021
- Actively engage with customers over the phone and provide thorough IT knowledge when troubleshooting and resolving questions related to Ignite TV, Internet and Telephone services
- Offered escalated technical support for internal personnel completing routine work and complex projects
Guest Services Representative
Oxford Properties Group
06.2019 - 01.2020
- Proactively seek opportunities to create memorable guest interactions and assist customers while providing excellent customer service
- Handled cash transactions accurately for gift card payments
- Resolved guest complaints or concerns promptly to maintain satisfaction
- Conducted regular walk-throughs of public areas to identify any maintenance or cleanliness issues that needed attention
- Stationary and mobile while working at Yorkdale mall
Education
Bachelors of Arts - Psychology
University of Toronto
04.2021
Skills
- Sales goals
- Teamwork
- Problem - Solving
- Communication
- Business & Financial
- Flexibility & Adaptability
- Quality Management
- Microsoft Programs
- Photoshop
- Excellent Customer service
- Strategic Vision
- Social Media Platforms
- Growth Plans
- Business development
- Client relationship management
Languages
Tamil
Full Professional
Timeline
Client Advisor (Health Insurance)
Desjardins Insurance
01.2025 - 03.2025
Grants Management Specialist
Gustin Quon
01.2023 - 12.2024
Automotive Adjuster
Economical Insurance
01.2022 - 08.2022
Customer Experience Associate
Switch Health
11.2021 - 03.2022
Technical Support
Rogers Communications Inc
02.2021 - 03.2021
Guest Services Representative
Oxford Properties Group
06.2019 - 01.2020
Bachelors of Arts - Psychology
University of Toronto
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