Jonathan Hodder
Business To Business Sales And Management Professional
Summary
Goal-oriented Sales Executive with over 10 years of experience in business to business sales. A Proven leader and manager with excellent salesmanship, negotiation and servicing skills. Known for building lasting professional relationships with clients, as well as creating engaging and informative presentations.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Taxpayer Services Agent
Canada Revenue Agency
01.2022 - Current
- Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
- Collaborated with colleagues on cross-functional projects aimed at improving taxpayer services and the overall efficiency of the department.
- Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
- Served as a mentor for new hires, sharing knowledge and expertise to help them succeed in their roles.
- Recent graduate of the Agencies 18 month management training program (Career Leadership Development Program)
- Health and Wellness Committee member
- Accessibility Ambassador Committee member
- Community income tax program volunteer
Corporate Partnership Sales Executive
Goodlife Fitness
11.2015 - 07.2021
- Developed, serviced and grew corporate accounts up to 148% annually.
- Designed new programs specifically designed around the demographic and territory to be piloted and implemented in similar areas Canada wide
- Marketed Health and Wellness initiatives to targeted audience at trade shows and events.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues as the sole GoodLife Corporate employee in the province.
- Creation and negotiation of contracts
- All Corporate business responsibilities within NL
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Proactively sought new business opportunities in the market
- Engaged prospective clients and uncovered current needs and future opportunities
- Managed an active business development funnel and ensured effective conversion rates
- Created customer records by entering data into Salesforce to ensure accurate sales activity
- Consistently exceeded monthly goals
- Managed and built long-term relationships with clients and ensured ongoing satisfaction and value delivery.
Account Manager
The Telegram
12.2013 - 11.2015
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Proactively sought new business opportunities in the market
- Engaged prospective clients and uncovered current needs and future opportunities
- Managed an active business development funnel and ensured effective conversion rates
- Created customer records by entering data into Salesforce to ensure accurate sales activity
- Consistently exceeded monthly goals
General Manager
Goodlife Fitness
12.2011 - 12.2013
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Responsible for all club revenue, staffing and member satisfaction numbers while reporting to the divisional manager
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Manage all functions of the fitness facility
- Mentoring and coaching employees to help them achieve their personal and career goals
- Leading a team of employees to successfully serve new and current members to assist them in achieving their health and fitness goals
- Responsible for handling member concerns with professionalism and care
- Ensuring the health & safety of the club, including upholding GoodLife's commitment to the highest cleaning standards
Education
High School Diploma -
Holy Heart of Mary Regional High
St. John's, NL 09.2004 - 06.2007
Skills
- Account Management
- Revenue Forecasting
- Territory sales management
- KPI Tracking
- Lead Generation
- New Business Development
- Goal Setting
- CRM Software
- Sales Tracking
- Solution selling
Additional Information
July 25, 2021
To Whom It May Concern:
Re: Jonathan Hodder
This letter confirms that Jonathan Hodder was employed by GoodLife Fitness Centres Inc. ("GoodLife") from November 23, 2015 until July 22, 2021 and, during this time, was employed as a Corporate Account Manager.
In the position of Corporate Account Manager, Jon reported directly to me as Director of Corporate Partnerships Sales and was responsible for the following duties and responsibilities: directly responsible for all sales information and policies as they relate to the position of Corporate Account Manager, and achieving monthly and annual partnership sales goals.
Among other skills and strengths, GoodLife wishes to specifically point out that Jon demonstrated exemplary strength in maintaining a customer-oriented focus and delivering quality, service and technical support in a timely manner.
Please direct any inquiries about Jon's employment to me at kgill@goodlifefitness.com and 416-919-5212.
Best Regards,
GOODLIFE FITNESS CENTRES INC.
Per:
Kristen Gill Director, Corporate & Partner Sales
GoodLife Fitness
Timeline
Taxpayer Services Agent
Canada Revenue Agency
01.2022 - Current
Corporate Partnership Sales Executive
Goodlife Fitness
11.2015 - 07.2021
Account Manager
The Telegram
12.2013 - 11.2015
General Manager
Goodlife Fitness
12.2011 - 12.2013
High School Diploma -
Holy Heart of Mary Regional High
09.2004 - 06.2007
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