Jolene Greaney

• Encouraged open dialogue between deaf and hearing individuals within social settings, fostering connections and promoting inclusivity through skilled ASL interpretation.
• Promoted accessibility at public events by delivering real-time ASL interpretation of speeches and presentations.
• Demonstrated cultural sensitivity when working with diverse populations, adapting sign language choices to accommodate regional differences in vocabulary or syntax whenever possible.
• Evaluated performance as an interpreter regularly, seeking feedback from both deaf and hearing clients to continuously improve skills and maintain high levels of client satisfaction.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Attended training programs to improve professional knowledge and interpretation skills.
• Provided interpretation services for deaf and hard of hearing individuals.
• Ensured smooth transitions during interpreted conversations by anticipating speakers'' needs and seamlessly taking turns with team interpreters as needed.

• Provided ongoing training and support for caregivers, enabling them to effectively reinforce learned behaviors at home.
• Fostered a supportive and structured environment for clients, utilizing clear expectations and consistent routines to minimize stress and anxiety.
• Developed strong rapport with clients, fostering trust and open communication in order to facilitate successful interventions.
• Enhanced client progress by implementing individualized behavioral intervention plans tailored to their specific needs.
• Reduced instances of disruptive behavior by implementing proactive strategies designed to address underlying triggers within the environment or daily routine.
• Coordinated with school staff to integrate interventions into the educational setting, supporting academic achievement alongside behavioral progress.
• Developed individualized visual schedules for clients, promoting increased independence in daily living activities.
• Implemented crisis prevention techniques to ensure the safety of both clients and staff members during challenging situations.
• Maintained accurate documentation of client progress, adjusting intervention strategies as needed based on data analysis.
• Conducted thorough assessments to identify behavioral issues and develop targeted strategies for improvement.
• Promoted positive behavior change through consistent reinforcement of desired actions and clear consequences for undesired behaviors.
• Conducted regular progress reviews with families, providing updates on goals achieved and discussing next steps in treatment planning.
• Participated in professional development opportunities to stay current with best practices in intensive behavioral intervention methodologies.
• Maintained records of ongoing assessments and documentation of updates.
• Assisted clients in acquiring essential self-regulation skills through targeted exercises such as deep pressure input or sensory breaks.
• Helped students build skills to navigate typical academic and social situations.
• Completed observations of students in classroom and social situations.
• Improved behaviors through modeling, role-playing and other effective strategies.
• Met with teachers to establish goals for students in intervention program.
• Consulted with teachers and parents to gain in-depth understanding of students.
• Utilized formal and established testing protocols to evaluate educational, emotional and behavioral needs of students.

• Communicated with clients to understand interpreting needs and provide best service possible.
• Use outlook on a everyday to set up jobs and talk to management
• Works from home independently.
• Processes many call by myself with little to no help from a manager.
• Handled all my own personal equipment which included cameras and computers.
• Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
• Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Collaborated with other interpreters to cross-check accuracy of interpretations.
• Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Managed call volume of over 200 calls a day
• maintained required daily numbers of 85% to help maintain call volume
• Overall bi-monthly ranking of number 1 in the company to make sure my daily number were meet

• Directed dispatching, routing, and tracking of many fleet vehicles.
• Used Microsoft word and powerpoint to make presentations
• Supervised team of around 15 employees and provided training focused on maximizing overall performance.
• Maintained updated and detailed records of calls in physical and electronic database.
• Maintained meticulous employee records to accurately track attendance and productivity.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
• Determined number of man hours required to complete assignments after reviewing scope of each project.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Monitored customer accounts to identify and rectify billing issues.
• Worked with multiple departments to check proper billing information.
• Directed dispatching, routing, and tracking of 15 fleet vehicles.
• Evaluated and adjusted over 20 routes based on daily needs, available workers, traffic hazards, and weather conditions.

• Provided interpretation services for deaf and hard of hearing individuals.
• Interpreted conversations between foreign language-speaking clients and others.
• Maintained message content, tone, and emotion as closely as possible.
• Interpreted spoken and written languages other than English and vice versa.
• Collaborated with team to translate series of documents from English to other languages.
• Facilitated communication between deaf or hard of hearing individuals

• Researched and resolved billing discrepancies to enable accurate billing.

.Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

• Monitored customer accounts to identify and rectify billing issues.
• Provided excellent customer service, developing and maintaining client relationships.
• Completed physical inventory counts each month.
• Performed data entry and completed proper paperwork.
• Maintained complete documentation and records of all purchasing activities.
• Established and managed supplier and vendor relationships.
• Oversaw purchase order shipments by managing deadlines and cancellation dates.
• Processed purchase orders and invoices in accordance with company procedures.

• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Purchased food and cultivated strong vendor relationships.