JOHN DE GUZMAN
Hamilton,ON
Summary
Seasoned retail supervisor with a strong history of leading high-performance teams to meet and exceed sales, service and operational objectives with multiple years of training and developing staff within a retail setting. Additionally, a Youth Pastor, highly effective at building and leading programs for ages 12 to 28. Knowledgeable about planning weekly classes and services, special events and overnight retreats. Skilled in program management, teaching and counseling while bringing a strong understanding of youth-related concerns, social media proficiency with a compassionate nature. Competent at performing independently or as member of a teaching team. Willing to learn and adapt to new ideas and methods, as a means to expanding current knowledge and experience for future endeavours on both an academic and personal level.
Overview
12
12
years of professional experience
Work History
3rd Key Holder
Browns Shoes
11.2018 - 03.2024
- Ensuring that staff are aware of budgets and metrics ($ sales, sales quotas)
- Successfully drove new product lines to increase annual profits by 10-15%.
- Propelled market share to surge ahead of competitors and earn #1 ranking.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Recognized for exceptional shift performance.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Knowing store’s performance in percentage (overage) and by Department (ladies, mens & accessories)
- Supporting and encouraging both management and team through coaching and one-on-one evaluations
- Able to count opening and closing funds for cash – Responsible for opening and closing procedures of store
- Dealing with customer service & resolving customer conflicts.
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Visual Merchandiser - ZARA MAN
Inditex
12.2011 - 11.2018
- Organized and executed floor layouts with and without assistance of other staff members
- Assisted with openings and worked in higher volume stores in GTA (ie: Square One, Toronto Eaton Center, Yorkdale & Scarborough Town Center)
- Prepared schedules and floor zone charts for staff
- Dealing with customer service & resolving customer conflicts
- Counting opening and closing funds for cash
- Responsible for opening and closing store
- Reviewed stock & buyer reports to accommodate the departments’ needs
- Communicate with Ontario Regionals and Spain Headquarters
- Lead and prepared staff morning meetings
- Overlooking and following up with staff in all 3 departments (Womens, Mens & Children)
- Maintained budget guidelines
- Maintained high level of detail of product both on sales floor and on mannequins
- Staged and styled mannequins and appropriated lighting
- Trained sales staff on how product should be placed and displayed
- Researched current and future trends
- Successfully meet and exceeded yearly budgets each year by more than 5%.
Education
Bachelor of Arts - English Cultural Studies
McMaster University
Hamilton, ON06.2019
High School Diploma -
Orchard Park Secondary School
Stoney Creek, ON06.2012
Skills
- Retail Operations
- Delegation and Supervision
- Health and Safety Procedures
- Handling Complaints
- Scheduling and Time-Tracking
- Team Building and Motivation
- Adaptable to Changing Demands
- Willingness to Learn
- Able to meet deadlines with little to no assistance
- Able to follow and give direction with humility
- Can lead both small and large groups of staff members
- Able to analyze reports and communicate moves both with sales team and other members of management
- Customer Service Management
- Inventory Management
- Recruitment and Training
- Cash Handling and Reconciliation
- Sales Leadership
- Workplace Safety
- Staff Coaching and Training
- Handling Complaints and Inquiries
- Team Member Development
Languages
English
Full Professional
Tagalog
Professional Working
Timeline
3rd Key Holder
Browns Shoes
11.2018 - 03.2024
Visual Merchandiser - ZARA MAN
Inditex
12.2011 - 11.2018
Bachelor of Arts - English Cultural Studies
McMaster University
High School Diploma -
Orchard Park Secondary School
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