Kavita Kavita
Hamilton,ON
Summary
Customer-focused and tech-adaptive professional with hands-on experience in retail supervision and fulfillment operations. Proven ability to resolve customer issues, support front-line teams, and adapt to fast-paced, tech-driven environments. Strong communicator with a service-first mindset, developed through roles at Shoppers Drug Mart and Amazon. Skilled in multitasking, problem-solving, and using systems to deliver smooth, empathetic customer experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Personal Fitness Coach
(Self-Employed)
- Helped clients achieve fitness goals through personalized wellness coaching.
- Focused on injury prevention and safe training techniques.
Fulfillment Associate
Amazon YHM1 Fulfillment Center
10.2024 - Current
- Met productivity and quality targets while maintaining safety and organization.
- Supported team workflows and adapted to multiple roles including stowing and outbound operations.
- Coordinated with managers and process assistants to resolve workflow bottlenecks.
Front Store Supervisor
Shoppers Drugmart
02.2023 - 09.2023
- Supervised a team of 10+ staff, ensuring adherence to store policies and customer service standards.
- Trained cashiers and merchandisers on job functions, safety practices, and operational procedures.
- Handled loss prevention practices, daily cash balancing, and PC Optimum protocol monitoring.
- Addressed and resolved customer concerns regarding refunds, exchanges, and product inquiries.
- Maintained store image, ensured product displays were well-organized, and executed merchandising plans.
- Ensured compliance with Health and Safety guidelines and participated in store banking duties.
Education
Diploma - Health, Wellness & Fitness
Mohawk College
Hamilton, ON01.2024
High School - Medical Science Stream (Biology, Chemistry, Physics)
Kendra Vidyalaya
Jalandhar Cantt, Punjab, India01.2021
Skills
- Customer Service & Issue Resolution
- Retail Merchandising & Store Appearance
- Loss Prevention & Compliance
- Cash Handling & Inventory Tracking
- Team Leadership & Staff Training
- Time Management & Organizational Skills
- Microsoft Office & POS Systems
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- - WHMIS Certified
- - CPR, First Aid & AED – Level C
- - Mental Health Ally Certification
- - Vulnerable Sector Police Check
Timeline
Fulfillment Associate
Amazon YHM1 Fulfillment Center
10.2024 - Current
Front Store Supervisor
Shoppers Drugmart
02.2023 - 09.2023
Personal Fitness Coach
(Self-Employed)
Diploma - Health, Wellness & Fitness
Mohawk College
High School - Medical Science Stream (Biology, Chemistry, Physics)
Kendra Vidyalaya
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