Johanna Ortiz
Palmdale
Summary
Dynamic Shift Leader skilled in team leadership, cash handling, and customer service. Proven ability to optimize shift schedules and enhance operational efficiency while ensuring high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Leader
Carls Jr
Palmdale, CA
01.2021 - 01.2023
- Supervised team members to ensure optimal performance and adherence to operational standards.
- Managed shift schedules, optimizing labor allocations for peak service periods.
- Trained new employees on food safety protocols and company policies.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints promptly, ensuring a positive dining experience and retention.
- Implemented quality control measures to enhance customer satisfaction and product consistency.
- Assisted in maintaining cleanliness and organization of work areas for efficient operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Cashier Team Lead
Carls Jr
Canoga Park, CA
02.2017 - 02.2020
- Supervised cashier team, ensuring efficient transaction processing and customer satisfaction.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented cash handling procedures to minimize discrepancies and enhance accuracy.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Resolved customer complaints promptly to maintain positive store reputation.
- Monitored inventory levels, assisting in stock replenishment and product availability.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Palmdale High School
Palmdale, CA06-2017
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- good time management
- Customer service focus
- organized
- good at multitasking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Leader
Carls Jr
01.2021 - 01.2023
Cashier Team Lead
Carls Jr
02.2017 - 02.2020
High School Diploma -
Palmdale High School