Johana Arenival
Richmond,CA
Summary
Dynamic and dedicated waitress with proven expertise in customer service and strong multitasking abilities, honed at Bubbaloo Cafe. Recognized for maintaining high service standards under pressure and building rapport with guests. Skilled in cash handling and menu recommendations, ensuring a memorable dining experience for all patrons.
Overview
14
14
years of professional experience
Work History
Waitress
Bubbaloo Cafe
02.2022 - 06.2025
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Picante Mexican Restaurant
07.2011 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
High School Diploma -
Instituto Inall, Puerto De La Libertad
San Salvador, El Salvador06-2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cash handling
- Safe food handling
- Hospitality service expertise
- Menu recommendations
- Payment processing
- Table setting
- Order accuracy
- Supply restocking
- Table bussing
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Bubbaloo Cafe
02.2022 - 06.2025
Waitress
Picante Mexican Restaurant
07.2011 - 03.2020
High School Diploma -
Instituto Inall, Puerto De La Libertad
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